• 2023

    Research article (book contribution)

    Räckers, M., & Halsbenning, S. (2023). E-Kompetenzen. In Klenk, T., Nullmeier, F., & Wewer, G. (Eds.), Handbuch Digitalisierung in Staat und Verwaltung (2., pp. 1–13). Wiesbaden: Springer VS.
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  • 2022

    Research article in proceedings (conference)

    Koddebusch, M., Halsbenning, S., Kruse, P., Räckers, M., & Becker, J. (2022). The Increasing e-Competence Gap: Developments over the Past Five Years in the German Public Sector. In Fui-Hoon, N. F., & Siau, K. (Eds.), HCI in Business, Government and Organizations. HCII 2022 (pp. 73–86). LNCS: Vol. 13327. Cham, Switzerland: Springer Nature.
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    Non-scientific contribution (journal)

    Räckers, M. (2022). Der Beitrag von Prozessmanagement zur Digitalisierung der Verwaltung. Sachsenlandkurier, 33(5), 193–194.
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    Other scientific publication

    Koddebusch, M., & Räckers, M. (2022). Digitalkompetenzen und Digitalrollen in deutschen Verwaltungen: Digitalkompetenzen und Digitalrollen in deutschen Verwaltungen.
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  • 2021

    Research article (book contribution)

    Halsbenning, S., Räckers, M., & Hünemohr, H. (2021). Neue Kompetenzen und neue Allianzen für Staat und Verwaltung — Aus- und Weiterbildung in Zeiten fortschreitender Digitalisierung. In Seckelmann, M., & Brunzel, M. (Eds.), Handbuch Onlinezugangsgesetz (pp. 423–440). Springer.
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  • 2020

    Research article (book contribution)

    Ogonek, N., Räckers, M., Gilge, S., & Hofmann, S. (2020). E-Kompetenzen. In Klenk, T., Nullmeier, F., & Wewer, G. (Eds.), Handbuch Digitalisierung in Staat und Verwaltung (pp. 611–622). Springer.
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    Research article (journal)

    Scholta, H., Balta, D., Räckers, M., Becker, J., & Krcmar, H. (2020). Standardization of Forms in Governments: A Meta-Model for a Reference Form Modeling Language. Business and Information Systems Engineering (BISE), 62(6), 535–560.
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  • 2019

    Book (edited collection)

    Räckers, M., Halsbenning, S., Rätz, D., Richter, D., & Schweighofer, E. (Eds.) (2019). Digitalisierung von Staat und Verwaltung. Lecture Notes in Informatics: Vol. 291. Bonn: Köllen.
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    Bergener, K., Räckers, M., & Stein, A. (Eds.) (2019). The Art of Structuring — Bridging the Gap Between Information Systems Research and Practice (1.). Cham, Switzerland: Springer International Publishing.
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    Research article (book contribution)

    Halsbenning, S., Niemann, M., Räckers, M., & Scholta, H. (2019). Prozesse und Prozessmanagement in der öffentlichen Verwaltung. In Stember, J., Eixelsberger, W., Neuroni, A., Spichiger, A., Habbel, F.-R., & Wundara, M. (Eds.), Handbuch E-Government: Technikinduzierte Verwaltungsentwicklung (pp. 245–265). Wiesbaden: Springer Gabler.
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    Research article in proceedings (conference)

    Ogonek, N., Räckers, M., & Becker, J. (2019). How to Master the “E”: Tools for Competence Identification, Provision and Preservation in a Digitalized Public Sector. In Ben, D. S., Carter, L., & Gregory, M. (Eds.), Proceedings of the 12th International Conference on Theory and Practice of Electronic Governance (pp. 56–64). New York: ACM.
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    Scholta, H., Niemann, M., Halsbenning, S., Räckers, M., & Becker, J. (2019). Fast and Federal—Policies for Next-Generation Federalism in Germany. In Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS 2019), Wailea, Hawaii, 3273–3282.
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    Research article (journal)

    Scholta, H., Niemann, M., Delfmann, P., Räckers, M., & Becker, J. (2019). Semi-automatic inductive construction of reference process models that represent best practices in public administrations: A method. Information Systems, 84(September 2019), 63–87.
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  • 2018

    Book (monograph)

    Ogonek, N., Distel, B., Ben, R. M., Hofmann, S., & Räckers, M. (2018). Digitalisierungsverständnis von Führungskräften. Berichte des NEGZ: Vol. 2. Berlin: Nationales E-Government Kompetenzzentrum e.V.
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  • 2017

    Research article in proceedings (conference)

    Ogonek, N., Räckers, M., & Becker, J. (2017). Kompetenzen erkennen, dokumentieren und bewahren für ein bedarfsgerechtes Wissensmanagement im demografischen Wandel. In Proceedings of the WM1017 — 9te Konferenz Professionelles Wissensmanagement, Karlsruhe, 174–185.
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  • 2016

    Book (monograph)

    Becker, J., Greger, V., Heger, O., Jahn, K., Krcmar, H., Müller, H., Niehaves, B., Ogonek, N., Räckers, M., Schuppan, T., & Zepic, R. (2016). E-Government-Kompetenz. Studie im Auftrag der Arbeitsgruppe „E-Government-Kompetenz“ des IT-Planungsrat. Berlin.
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    Research article (book contribution)

    Öksüz, A., Walter, N., Distel, B., Räckers, M., & Becker, J. (2016). Trust in the Information Systems Discipline. In Blöbaum, B. (Ed.), Trust and Communication in a Digitized World. Models and Concepts of Trust Research (1., pp. 205–223). Progress in IS. Springer International Publishing.
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    Research article in proceedings (conference)

    Ogonek, N., Gorbacheva, E., Räckers, M., Becker, J., Krimmer, R., Broucker, B., & Crompvoets, J. (2016). Towards Efficient EGovernment: Identifying Important Competencies for EGovernment in European Public Administrations. In Scholl, H. J., Glassey, O., Janssen, M., Klievink, B., Lindgren, I., Parycek, P., Tambouris, E., Wimmer, M. A., Janowski, T., & Sá, S. D. (Eds.), Electronic Government and Electronic Participation. Joint Proceedings of Ongoing Research, PhD Papers, Posters and Workshops of IFIP EGOV and ePart 2016 (pp. 155–162). Innovation and the Public Sector: Vol. 23. Amsterdam: IOS Press.
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    Ogonek, N., Greger, V., Zepic, R., Räckers, M., Becker, J., & Krcmar, H. (2016). Auf dem Weg zu einer innovativen Verwaltung: Rollen und Kompetenzen der Verwaltung im E-Government-Kontext. In Proceedings of the Fachtagung Verwaltungsinformatik und Fachtagung Rechtsinformatik, Dresden, 13–24.
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    Research article (journal)

    Folmer, E., Matzner, M., Räckers, M., Scholta, H., & Becker, J. (2016). Standardized but flexible information exchange for networked public administrations: A method. Transforming Government: People, Process and Policy, 10(2), 239–255.
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  • 2015

    Research article in proceedings (conference)

    Dillon, S., Deakins, E., Hofmann, S., Räckers, M., & Kohlborn, T. (2015). A Longitudinal Study of Local E-Government Development: The Policy Maker Perspective. In Proceedings of the 23rd European Conference on Informtion Systems (ECIS), Münster, Germany.
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  • 2014

    Book (monograph)

    Becker, J., Heddier, M., Hofmann, S., Jurisch, M., Krcmar, H., Niehaves, B., Räckers, M., Rauer, H. P., Schilling, J., Scholta, H., Seidel, C., Thapa, B., Wolf, P., & Zepic, R. (2014). Analyse des Potenzials des E-Government-Gesetzes. Studie im Auftrag des Bundesministeriums des Innern. Berlin: NEGZ.
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    Research article in proceedings (conference)

    Ahrend, N., Wolf, P., Räckers, M., Dentschev, A., & Jurisch, M. (2014). Federal Information Management — Context and Effects. In Proceedings of the 44. Jahrestagung der Gesellschaft für Informatik, Stuttgart.
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    Folmer, E., Heddier, M., Matzner, M., Räckers, M., & Becker, J. (2014). A Method for Managing IT-Based Boundary Objects: Design and Application in the Public Sector. In Proceedings of the European Conference on Information Systems (ECIS 2014), Tel Aviv, Israel.
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  • 2013

    Research article in proceedings (conference)

    Dillon, S., Deakins, E., Beverungen, D., Kohlborn, T., Hofmann, S., & Räckers, M. (2013). Local e-Government Transformation — An International Comparison. In Proceedings of the WEBIST, Aachen, Germany, 361–367.
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    Hofmann, S., Räckers, M., Beverungen, D., & Becker, J. (2013). Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks. In Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS-46), Maui, Hawaii.
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    Plattfaut, R., Kohlborn, T., Hofmann, S., Beverungen, D., Niehaves, B., Räckers, M., & Becker, J. (2013). Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia. In Proceedings of the 46th Hawaii International Conference on System Sciences, Maui, Hawaii, USA, 1983–1991.
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    Research article (journal)

    Hofmann, S., Beverungen, D., Räckers, M., & Becker, J. (2013). What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook. Government Information Quarterly, 30(4), 387–396.
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    Plattfaut, R., Hofmann, S., Kohlborn, T., Beverungen, D., Räckers, M., Niehaves, B., & Becker, J. (2013). Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?. eGovernment Review, 11, 14–15.
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    Räckers, M., Hofmann, S., & Becker, J. (2013). The Influence of Social Context and Targeted Communication on e-Government Service Adoption. Lecture Notes in Computer Science (LNCS), 8074, 298–309.
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  • 2012

    Research article in proceedings (conference)

    Becker, J., Bergener, P., Breuker, D., & Räckers, M. (2012). An Empirical Assessment of the Usefulness of Weakness Patterns in Business Process Redesign. In Proceedings of the 20th European Conference on Information Systems (ECIS 2012), Barcelona, Spain, Paper 203.
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    Hofmann, S., Jurisch, M., Thome, I., Knackstedt, R., Räckers, M., Wolf, P., Heide, T., Ley, T., Becker, J., & Krcmar, H. (2012). Forschung zur Prozessorientierten Verwaltung: Forschungsportalbasierte Status Quo-Analyse. In Proceedings of the Internationales Rechtsinformatik Symposium (IRIS), Salzburg, Österreich, 177–184.
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    Hofmann, S., Räckers, M., & Becker, J. (2012). Identifying Factors of E-Government Acceptance — A Literature Review. In Proceedings of the International Conference on Information Systems (ICIS 2012), Orlando, Florida.
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    Research article (journal)

    Becker, J., Hofmann, S., Jurisch, M., Knackstedt, R., Krcmar, H., Räckers, M., Thome, I., & Wolf, P. (2012). Prozessorientierte Verwaltung — Status quo und Forschungslücken. Lecture Notes in Informatics (LNI), P-197(FTVI&FTRI 2012), 61–72.
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  • 2011

    Book (monograph)

    Becker, J., Heide, T., Hofmann, S., Jurisch, M., Knackstedt, R., Krcmar, H., Ley, T., Räckers, M., Thome, I., & Wolf, P. (2011). Forschungslandkarte "Prozessorientierte Verwaltung". Studie im Auftrag des Bundesministeriums des Innern. München/Münster.
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    Research article in proceedings (conference)

    Becker, J., Bergener, P., Breuker, D., & Räckers, M. (2011). On Measures of Behavioral Distance between Business Processes. In Proceedings of the 10. Internationale Tagung Wirtschaftsinformatik (WI 2011), Zurich, 665–674.
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    Becker, J., Hofmann, S., & Räckers, M. (2011). Akzeptanzfaktoren für E-Government-Anwendungen — Ein Literaturüberblick. In Proceedings of the Internationales Rechtsinformatik Symposion (IRIS), Salzburg, Österreich, 241–244.
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    Hellingrath, B., Becker, J., Beverungen, D., Böhle, C., & Räckers, M. (2011). On the Coalescence of Supply Networks and Information Systems. In Proceedings of the EMNet, Limassol, Zypern.
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    Research article (journal)

    Becker, J., Hofmann, S., & Räckers, M. (2011). Coverage of eGovernment Security Issues in Mass Media. Lecture Notes in Computer Science (LNCS), Electronic Government(6846), 296–307.
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    Working paper

    Becker, J., Beverungen, D., Delfmann, P., & Räckers, M. (2011). Network e-Volution. In Becker, J., Backhaus, K., Hellingrath, B., Hoeren, T., Klein, S., Kuchen, H., Müller-Funk, U., & Vossen, G. (Eds.), ERCIS Working Papers: Vol. 11. Münster: ERCIS — European Research Center for Information Systems.
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  • 2010

    Research article (book contribution)

    Becker, J., Falk, T., Pfeiffer, D., & Räckers, M. (2010). Semantic Business Process Analysis. In Jan, v. B., & Michael, R. (Eds.), International Handbook on Business Process Management 1 — Introduction, Methods, and Information Systems (pp. 187–211). International Handbooks on Information Systems. Berlin Heidelberg: Springer.
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    Research article in proceedings (conference)

    Becker, J., Bergener, P., Breuker, D., & Räckers, M. (2010). Evaluating the Expressiveness of Domain Specific Modeling Languages using the Bunge-Wand-Weber Ontology. In Proceedings of the 43rd Hawaii International Conference on System Sciences (HICSS-43), Honolulu, HI, 1–10.
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    Becker, J., Bergener, P., Räckers, M., Weiß, B., & Winkelmann, A. (2010). Pattern-Based Semi-Automatic Analysis of Weaknesses in Semantic Business Process Models in the Banking Sector. In Proceedings of the 18th European Conference on Information Systems (ECIS 2010), Pretoria, South Africa, Paper 156.
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    Research article (journal)

    Becker, J., Bergener, P., & Räckers, M. (2010). Activity-Based Costing in Public Administrations: A Business Process Modeling Approach. International Journal of E-Services and Mobile Applications (IJESMA) (IJESMA), 2(4), 1–10.
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    Thesis (doctoral or post-doctoral)

    Räckers, M. (2010). Domänenspezifisches Prozessmanagement — Konstruktion und Evaluation einer Prozessmodellierungs- und -analysemethode für die öffentliche Verwaltung. at the University of Münster. Münster.
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    Working paper

    Becker, J., Bergener, P., Eggert, M., Heddier, M., Hofmann, S., Knackstedt, R., & Räckers, M. (2010). IT-Risiken — Ursachen, Methoden, Forschungsperspektiven. In Becker, J., Grob, H.-L., Klein, S., Kuchen, H., Müller-Funk, U., & Vossen, G. (Eds.), Arbeitsberichte des Instituts für Wirtschaftsinformatik: Vol. 128. Münster: Institut für Wirtschaftsinformatik, WWU Münster.
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  • 2009

    Research article (book contribution)

    Baacke, L., Becker, J., Bergener, P., Fitterer, R., Greiner, U., Stroh, F., Räckers, M., & Rohner, P. (2009). Enabling Integration and Optimization of Government Processes With Cross-Functional ICT. In Vishanth, W., Marijn, J., & Yogesh, K. D. (Eds.), Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective. (pp. 117–139). Hershey, PA: IGI Publishing.
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    Becker, J., Algermissen, L., & Räckers, M. (2009). Prozessmodellierung als Schlüssel zur Umsetzung der EU-DLR — Modellierung und Management von Verwaltungsprozessen auf Basis der EU-DLR mit der PICTURE-Methode. In Utz, S. (Ed.), Die Umsetzung der EU-Dienstleistungsrichtlinie in der deutschen Verwaltung. Teil II: Verfahren, Prozesse, IT-Umsetzung (pp. 162–183).
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    Research article in proceedings (conference)

    Becker, J., Bergener, P., & Räckers, M. (2009). Business Process Assessment and Evaluation in Public Administrations using Activity-Based Costing. In Proceedings of the 15th Americas Conference on Information Systems (AMCIS 2009), San Francisco, CA, Paper 16.
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    Becker, J., Niehaves, B., Bergener, P., Bergener, K., Räckers, M., & Weiß, B. (2009). The Digital Divide in E-Government — A Quantitative Analysis [Invited Paper]. In Proceedings of the eGovernment Symposium at the Hawaii International Conference on System Sciences (HICSS-42), Waikoloa, Big Island, HI.
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    Becker, J., Breuker, D., Pfeiffer, D., & Räckers, M. (2009). Constructing Comparable Business Process Models with Domain Specific Languages — An Empirical Evaluation. In Proceedings of the 17th European Conference on Information Systems (ECIS 2009), Verona, Italy, 1–13.
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    Becker, J., Hofmann, S., & Räckers, M. (2009). Comparative Analysis of Electronic Signatures of EU Member States. In Proceedings of the Ongoing Research, General Development Issues and Projects of EGOV 09, 8th International Conference, Linz, Austria, 205–212.
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    Bergener, P., Pfeiffer, D., & Räckers, M. (2009). How to inform the point of single contact? — A business process based approach. In Hansen, H., Karagiannis, D., & Fill, H.-G. (Eds.), Business Services: Konzepte, Technologien, Anwendungen. 9. Internationale Tagung Wirtschaftsinformatik 25.-27. Februar 2009, Wien (pp. 635–644). books@ocg.at: Vol. 247. Österreichische Computer Gesellschaft.
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    Research article (journal)

    Becker, J., Bergener, P., & Räckers, M. (2009). Process-Based Governance in Public Administrations Using Activity-Based Costing. Lecture Notes in Computer Science (LNCS), Electronic Government(5693), 176–187.
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    Räckers, M., Bergener, P., Niehaves, B., & Becker, J. (2009). E-Inklusion als Schlüssel zur Informationsgesellschaft. eGovernment Review, 2(3), 12–13.
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    Other scientific publication

    Algermissen, L., Kirschbaum, D., & Räckers, M. (2009). Prozessorientierte Modernisierung der Justizverwaltung mit der PICTURE-Methode.
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  • 2008

    Book (monograph)

    Becker, J., Bergener, P., Fielenbach, K., Fuchs, P., Herwig, S., Karow, M., Niehaves, B., Räckers, M., & Weiß, B. (2008). E-Inclusion: Digitale Integration durch E-Government. Studie im Auftrag des Bundesministeriums des Inneren. Münster: Selbstverlag — Eigenverlag — Self-publishing .
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    Research article (book contribution)

    Baacke, L., Becker, J., Bergener, P., Fitterer, R., Instinsky, M., Räckers, M., & Rohner, P. (2008). Management von Prozesswissen — Ergebnisse aus dem Forschungsprojekt PICTURE. In Erich, S., Anton, G., Gisela, H., & Christian, S. (Eds.), Komplexitätsgrenzen der Rechtsinformatik — Tagungsband des 11. Internationalen Rechtsinformatik-Symposions IRIS 2008 (pp. 223–232). Stuttgart: Richard Boorberg Verlag.
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    Becker, J., Bergener, P., Lis, L., Pfeiffer, D., & Räckers, M. (2008). Migrating process models between PICTURE and BPMN/EPC. In Niedźwiedziński, M., & Lange-Sadzińska, K. (Eds.), Wybrane Problemy Elektronicznej Gospodarki (pp. 9–20). Łódź: unbekannt — n.a. — unknown.
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    Becker, J., Bergener, P., Niehaves, B., & Räckers, M. (2008). Demografieorientiertes E-Government in Dienstleistungsnetzwerken. In Schweighofer, E., Geist, A., Heindl, G., & Szücs, C. (Eds.), Komplexitätsgrenzen der Rechtsinformatik — Tagungsband des 11. Internationalen Rechtsinformatik-Symposions IRIS 2008 (pp. 65–69). Stuttgart: Richard Boorberg Verlag.
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    Becker, J., Bergener, P., Niehaves, B., & Räckers, M. (2008). E-Inclusion im E-Government. In Erich, S., Anton, G., Gisela, H., & Christian, S. (Eds.), Komplexitätsgrenzen der Rechtsinformatik — Tagungsband des 11. Internationalen Rechtsinformatik-Symposions IRIS 2008 (pp. 70–78). Stuttgart: Richard Boorberg Verlag.
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    Becker, J., Delfmann, P., Fuchs, P., Algermissen, L., Pfeiffer, D., & Räckers, M. (2008). Gestaltung von E-Learning-Prozessen mit Referenzmodellen. In Heinz, L. G., Jan, v. B., & Christian, B. (Eds.), E-Learning-Management (pp. 21–38). München: Vahlen Verlag.
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    Niehaves, B., & Räckers, M. (2008). E-Inklusion — Chancen für E-Government-Entscheider. In Franz-Reinhard, H., & Andreas, H. (Eds.) (pp. 57–62).
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    Research article in proceedings (conference)

    Becker, J., Bergener, P., Kleist, S., Pfeiffer, D., & Räckers, M. (2008). Business Process Model-based Evaluation of ICT Investments in Public Administrations. In Proceedings of the 14th Americas Conference on Information Systems (AMCIS 2008), Toronto, ON, Canada, Paper 353.
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    Becker, J., Bergener, P., Kleist, S., Pfeiffer, D., & Räckers, M. (2008). Evaluation of ICT Investments in Public Administrations based on Business Process Models. In Wimmer, M., Scholl, H., & Ferro, E. (Eds.), Electronic Government — 7th International Conference, EGOV 2008, Turin, Italy, August 31 — September 5, 2008. Proceedings (pp. 124–135). Lecture Notes in Computer Science: Vol. 5184. Berlin Heiderberg: Springer.
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    Becker, J., Bergener, P., Niehaves, B., & Räckers, M. (2008). Social Inclusiveness of Electronic Public Service Delivery in Germany — A Quantitative Analysis. In Proceedings of the 14th Americas Conference on Information Systems (AMCIS 2008), Toronto, ON, Paper 19.
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    Becker, J., Niehaves, B., Bergener, P., Fielenbach, K., Räckers, M., & Weiß, B. (2008). The Digital Divide in E-Government — A Quantitative Analysis. In Kommers, P., & Isaias, P. (Eds.), Proceedings of the IADIS International Conference e-Society 2008 (pp. 337–344). Lissabon: IADIS Press.
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    Karow, M., Pfeiffer, D., & Räckers, M. (2008). Empirical-Based Construction of Reference Models in Public Administrations. In Martin, B., Thomas, H., Helmut, K., Ulrike, L., Florian, M., Arnold, P., Benjamin, S., & Petra, W. (Eds.), Multikonferenz Wirtschaftsinformatik, MKWI 2008, München, 26.2.2008 — 28.2.2008, Proceedings. (pp. 1613–1624). Berlin: GITO-Verlag.
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    Niehaves, B., Bergener, P., Räckers, M., & Becker, J. (2008). ‘You got E-Government?’ — A Quantitative Analysis of In- and Exclusiveness of Electronic Public Service Delivery. In Proceedings of the 16th European Conference on Information Systems (ECIS 2008), Galway, Ireland, Paper 32.
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    Research article (journal)

    Becker, J., Niehaves, B., Bergener, P., & Räckers, M. (2008). Digital Divide in eGovernment: The eInclusion Gap Model. Lecture Notes in Computer Science (LNCS), Electronic Government(5184), 231–242.
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    Becker, J., Niehaves, B., Bergener, P., & Räckers, M. (2008). Inclusive Electronic Public Service Delivery — A Quantitative Analysis. Electronic Markets, 18(4), 315–323.
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    Becker, J., & Räckers, M. (2008). Reorganisation öffentlicher Verwaltungen durch Bausteinorientierte Prozessmodellierung. eGovernment Review, 1(2), 12–13.
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    Other scientific publication

    Becker, J., Coners, A., Bergener, P., Räckers, M., & Weiß, B. (2008). Erfolgsfaktor Prozessexzellenz — Effektive Prozessmodellierung, -analyse und -optimierung im Finanzsektor. Münster.
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  • 2007

    Research article (book contribution)

    Becker, J., Algermissen, L., Räckers, M., & Pfeiffer, D. (2007). Aufbau eines verwaltungsübergreifenden Prozessregisters für öffentliche Verwaltungen mit der PICTURE-Methode. In Erich, S., Anton, G., & Gisela, H. (Eds.), 10 Jahre IRIS: Bilanz und Ausblick: Tagungsband des 10. Internationalen Rechtsinformatik-Symposions IRIS 2007 (pp. 189–196). Stuttgart: Boorberg.
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    Becker, J., Lis, L., Pfeiffer, D., & Räckers, M. (2007). A Process Modeling Language for the Public Sector — the PICTURE Approach. In Marian, N. (Ed.), Wybrane Problemy Elektronicznej Gospodarki (pp. 271–281). Lodz: unbekannt — n.a. — unknown.
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    Research article in proceedings (conference)

    Becker, J., Algermissen, L., Pfeiffer, D., & Räckers, M. (2007). Local, Participative Process Modelling — The PICTURE-Approach. In Proceedings of the 1st International Workshop on Management of Business Processes in Government, Brisbane, Australien, 33–48.
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    Becker, J., Bergener, P., Pfeiffer, D., & Räckers, M. (2007). Management of Process Knowledge in Public Administrations. In Proceedings of the TED Conference on e-Government, Poznan, Poland, 12–23.
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    Becker, J., Czerwonka, M., Pfeiffer, D., & Räckers, M. (2007). Decision Making in Public Administrations based on Analysable Process Models. In Traunmüller, R., Makolm, J., & Orthofer, G. (Eds.), Eastern European e|Gov Days 2007: Best Practice and Innovation: Proceedings of the Eastern European e|Gov days 2007 in Prague and the Austrian eGovernment-Konferenz in Krems (pp. 299–302). OCG Schriftenreihe — books@ocg.at: Vol. 222. OCG.
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    Becker, J., Pfeiffer, D., & Räckers, M. (2007). PICTURE — A new Approach for Domain-Specific Process Modelling. In Proceedings of the 19th International Conference on Advanced Information Systems Engineering (CAiSE 2007), Trondheim, Norway, 45–48.
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    Becker, J., Pfeiffer, D., Räckers, M., & Algermissen, L. (2007). Management von Prozesswissen in der öffentlichen Verwaltung — Anwendung des PICTURE-Ansatzes am Beispiel der Universitätsverwaltung Münster. In Gronau, N. (Ed.), 4. Konferenz Professionelles Wissensmanagement — Erfahrungen und Visionen: Band 1. Deutsche Beiträge (pp. 153–161). Berlin: GITO.
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    Becker, J., Pfeiffer, D., Räckers, M., & Fuchs, P. (2007). Business Process Management in Public Administrations — The PICTURE Approach. In Proceedings of the 11th Pacific-Asia Conference on Information Systems (PACIS), Auckland, New Zealand, 1–14.
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    Research article (journal)

    Becker, J., Algermissen, L., Pfeiffer, D., & Räckers, M. (2007). Bausteinbasierte Modellierung von Prozesslandschaften mit der PICTURE-Methode am Beispiel der Universitätsverwaltung Münster. Wirtschaftsinformatik (WI), 49(4), 267–279.
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    Becker, J., Pfeiffer, D., & Räckers, M. (2007). Domain Specific Process Modelling in Public Administrations — The PICTURE-Approach. Lecture Notes in Computer Science (LNCS), Electronic Government(4656), 68–79.
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    Working paper

    Matzner, M., & Räckers, M. (2007). Das Bürgerbüro als Integrationspunkt — Stand und Perspektiven der Verzahnung von Frontoffice und Backoffice in Bürgerbüros von NRW-Kommunen. In Jörg, B. (Ed.).
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