Innovative Weiterbildungskonzepte - Kompetenzturbo Digitalisierung

Modularisierung eines eGov-Campus Lernmoduls zur nachhaltigen Nutzung in der Weiterbildung - Prozessmanagement im öffentlichen Sektor

E-Government Campus: Koordination und Weiterentwicklung des eGov-Campus sowie Übergabe der Lernplattform an die Deutsche Universität für Verwaltungswissenschaften Speyer

E-Government Campus: Coordination of platform development and implementation, creation of use cases

The project e-GovCampus targets the development of a massive open online courses (MOOC)-platform, which will help to facilitate the development of the digitalization of the public sector in Germany. The main objective of both platform and project is to provide public officials with an educational offer, that enables them to develop their own skills in a location-independent, interactive and self-responsible fashion. The Chair for Information Systems is responsible for the project coordination. This firstly entails the conception and development of the platform, which includes the establishment and analysis of stakeholder requirements. Furthermore, activities are targeted to ensure the platform’s sustainable impact, closely related future-proof business models and appropriate marketing efforts to ensure the existence of the platform even beyond the period of public financing.

Stanford Design Thinking Project 2021-2022

DigiCheck - Digitalcheck im Gesetzgebungsverfahren am Beispiel einer Sozialversicherung

PIONEER - ERASMUS Mundus Master "Public Sector Innovation and eGovernance"

The four-semester European masters program, called PIONEER, developed by the University of Muenster together with KU Leuven and Tallinn University of Technology, focuses on the interdisciplinary know-how needed in the public sector to fully exploit the potential of information and communication technologies (ICT) and technological innovation. PIONEER (1) addresses the needs of public administrations and identifies the potential benefits of ICT for the future development of public administrations and their service provision; (2) closes a gap in current higher education landscape; and (3) creates an innovative offer in terms of the required interdisciplinary skills in the public sector. PIONEER is co-financed by the ERASMUS + Program of the European Union.

Ask Sophie! - Development of a Comic Figure to Answer Scientific Questions

The planned project "Ask Sophie! - Development of a Comic Figure to Answer Scientific Questions" is a novel participation concept that strengthens low-threshold communication between research and society. Within the framework of the planned project, a cartoon character - "Sophie" - is to be developed by means of which citizens' questions can be collected, evaluated and utilized. The citizens can address questions to "Sophie", which will be answered with a comic strip that is freely accessible online (homepage of the university, the AFO, Instagram, Facebook and also published in daily newspapers.

Bildungs- und Weiterbildungsplattform eGovernment - Modul Prozessmanagement

Next to coordinating the project e-GovCampus, the Chair for Information Systems and Information Management is also heavily involved in creating content for the online learning platform. Several research undertakings concluded, that Process Management is severely important for the success or failure of digitalization-endeavors in the public sector. With the course “Process Management in Public Administration”, learners will be given all necessary knowledge they need to create and maintain efficient processes. The content focuses, for example, on the analysis of existing processes, the modeling of to-be-processes, Process Management Systems and the most recent developments in the field of software-supported process management. All material is tailored to the public administration sphere.

Evaluation of the German Oline Access Act - Identification of data sources, data collection and data analysis

The aim of this project is to evaluate the municipal implementation of the online access law. On 18.08.2017, the Act on the Improvement of Online Access to Administrative Services (OZG for short) came into force, which stipulates that by 2022 the federal and state governments must also offer their administrative services electronically via so-called administrative portals. The federal, state and local authorities now have two more years to fulfil the requirements of the law and offer their administrative services completely electronically. The project now examines the status quo of the implementation of the OZG for municipal administrative services. A comprehensive survey of the implementation of the law at the municipal level will allow a detailed analysis of the development potential in the next two years. Based on the data and findings obtained, tailor-made recommendations for action for administration and politics can be derived, which will enable the timely implementation of the law.

Kompetenzvermittlung im öffentlichen Sektor neu gedacht

Unterstützung der Arbeitsgruppe IKT-Fachkräfte des Landes Berlin

Gender Equality Plans for Information Sciences and Technology Research Institutions

EQUAL-IST aims at introducing structural changes to enhance gender equality within Information Systems and Technology Research institutions, which have been demonstrated to be among the research sectors most affected by gender inequalities at all levels.

Fachtagung Verwaltungsinformatik und Fachtagung Rechtsinformatik 2019 6. - 7. März 2019, Münster

Digitization Competencies of Managers in the Public Sector

Government as a Service (GaaS) in Germany - Concepts and Challenges

"Government as a Service" - the underlying idea of this concept is that procedures and processes for recurring services are standardized and reused by the administrations and their public IT service providers - as a service - in the provision of services. The goal is the seamless, consistently digitized service provision. The resulting concept describes the status quo and summarizes the challenges.

Life event based e-government using the example of the life situation "Child"

Although German municipalities offer similar services, their electronic implementations are often heterogeneous. Thus, citizens are confronted with many different websites which leads to a low adoption of e-government services. Consequently, this project aims at the conceptualization of a one-stop-shop for the German e-government. Based on a documentation of current processes at different public administrations, a to-be architecture will be conceptualized that represents a life event based, uniform nationwide platform to offer e-government services regarding the live event “child” such as child benefit.

Creation of manuals for the target-oriented preparation of the study "E-Government-Competence"

The aim of this project was to prepare the results of the e-Competence study in a focused and targeted manner for a better communication to the respective target groups. The results will be practicioner-oriented manuals. 19 identified reference roles can help to structure the competence requirements of a public administration, to develop profiles for job advertisements or to generally prepare job profiles and to identify future needs. The guideline, on the other hand, helps to select appropriate forms of communication. The reference roles therefore can support the phases of recruiting and personnel development, while the route to selecting suitable didactical methods can support the stages of personnel development and, where appropriate, staff retention, the latter, for example, by allowing employees to specifically train them to gain competences for an advancement to acquire a better job.

Carrying out a study and developing a road map of the status quo of electronic Billing in the public sector in Germany.

This project examined all ongoing or planned projects and initiatives around the topic „electronic billing in the public sector“. The study contains a complete documentation of all projects in Germany.

eGovernment Competence

The project E-Government competence aims at identifying the future personnel requirements in the public sector and to develop teaching methods that help employees to better adjust to the changed environment and customer needs. Therefore, in a first step, today's and future roles incorporated by employees in the public sector are gathered on the basis of IT-supported administration processes. This should help to identify those (presumably) new competencies especially required when working in an "E-Government context". Then, competencies that are needed now and in the near future are derived from this analysis and suitable teaching methods are developed.

Federal Information Management

Many public administrations maintain their information on administrative procedures on their own. This leads to a heterogeneous information landscape. It is, however, crucial for maintaining a reliable public service that same content is always described the same. Here, the FIM project comes into play. It is the goal to build up an information management that supports information exchange across all federal levels between internal processes and between public administrations and citizens (public service). This will be achieved by combining functional and technical Standardization.

PICTURE Improve

Joint German-Russian Innovation Forum "Promoting business process management excellence in Russia" (PropelleR 2012)

Forschungslandkarte "Prozessorientierte Verwaltung"

Deutschland ist auf dem Weg hin zu einer prozessorientierten Verwaltung. Es gibt vielfältige Bestrebungen, den Prozessgedanken, insbesondere bei der Modernisierung von Verwaltungs-abläufen, in den Verwaltungen des Bundes, der Länder und der Kommunen zu etablieren. Nichtsdestotrotz ist der Weg bis zu einer ganzheitlichen Prozessorientierung und Nutzung der Vorteile einer ablauforientierten Gestaltung der Verwaltungsstrukturen noch weit. Auf dem Weg zur Erstellung der Forschungslandkarte Prozessorientierte Verwaltung wurden zahlreiche Literaturquellen und Datenbanken systematisch durchsucht. Die identifizierten Forscherinnen und Forscher, die in Deutschland in der Community arbeiten und forschen, wurden gebeten, den Stand ihrer Forschung im aufgebauten Forschungsportal zu dokumentieren. Dabei konnten 14 Forschungsfelder identifiziert werden, innerhalb derer sich die Forschungslücken der prozessorientierten Verwaltung strukturieren lassen und die Basis der Handlungsempfehlungen dieser Studie sind.

Process identification and clustering for transparency in reorganising public administrations

E-Inclusion - digital integration by e-Government

The objective of the study "E-Inclusion - digital integration by E-Government" was to analyze the usage and design possibilities of E-Government services for a less-involved audience in Germany and to develop recommendations that can improve the participation of this groups. The study has been conducted on the authority of the Federal Ministry of the Interior of Germany.

cHL-hybrid - Reference Models

PIONEER II - ERASMUS Mundus Master "Public Sector Innovation and eGovernance"

FOR 5393: The future smart town - Coordination Funds