Speaker: Michael Räckers

Abstract: The digitalization of every aspect of life is in full swing and becoming an all-embracing societal phenomenon. Public administrations worldwide, eager to increase their efficiency and effectiveness, are in a change process, induced by the pervasiveness of technological advancements. This development does not only mean the substitution of analogue processes by the integration of information technologies, but first and foremost leads to changing demands on the tasks, roles and competences of the ones, who need to implement those changes, i.e. the public servants. The study we conducted therefore explores relevant roles and respective competences with regard to IT in public administrations and offers tools for their successful preservation to master this e-induced change: 19 reference roles in public administrations are identified that are important for the implementation of eGovernment. In addition role fact sheets and competence matrices as possible means for the identification and documentation will be presented, which in turn can be supportive of a possible future competence preservation.

Short Bio: Michael Räckers is an Associate Professor at the Department of Information Systems at the University of Münster. Michael is serving as CFO of the Department since 2010. He received his doctoral degree in Information Systems at the University of Münster in 2010 and holds a Master’s degree (2006) and Bachelor’s degree (2005) from the University of Münster. Since 2007, he is Head of the Competence Center E-Government at the European Research Center for Information Systems at the University of Münster. Michael was Project Manager of several research projects funded by national and international funding organizations in the area of E-Government. His research interests include e-government, public service delivery, e-government adoption, and business process management.