Benefits identification in inter-organizational information system implementation projects: A multi-case study approach

Frick N., Hemmerich K., Schubert P.


Zusammenfassung
Businesses are increasingly engaging in inter-organizational collaboration. At the same time, assessing the benefits and the success of an inter-organizational system is still a challenge. Academia and businesses alike struggle with insufficient assessment methods and benefits measurement processes. Our research applies and extends a recently developed framework for the assessment of expected and realized benefits in IS implementation projects (expectations-benefits framework). The framework was developed using an established case study methodology (eXperience methodology) including more than 140 case studies of real-world IS projects. In this paper we selected a sample of 16 suitable cases for the study of inter-organizational information systems and found 190 realized and 59 unexpected benefits in the described implementation projects. The findings show several patterns in the benefits in relation to the existing integration scenarios and the benefits categories. © 2012 IEEE.

Schlüsselwörter
Benefits; Interorganizational Systems; Case Study Analysis



Publikationstyp
Aufsatz (Konferenz)

Begutachtet
Ja

Publikationsstatus
Veröffentlicht

Jahr
2011

Konferenz
2012 45th Hawaii International Conference on System Sciences, HICSS 2012

Konferenzort
Maui, HI, USA

Erste Seite
4662

Letzte Seite
4671

Seiten
4662-4671

Sprache
Englisch

ISSN
1530-1605

ISBN
9780769545257

DOI

Gesamter Text

Affiliierungen
Universität Koblenz-Landau