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Internet Economics - Electronic Business

Lecturers: Prof. Dr. Stefan Klein
E-Mail:klein@wi.uni-muenster.de
Annika Eschmeier (Dipl.-Betriebswirtin, Dott.ssa dell´economia aziendale)
E-Mail:annika.eschmeier@wi.uni-muenster.de
Nadine Vehring (Dipl.-Wirt. Inform.)
E-Mail:nadine.vehring@wi.uni-muenster.de
Venue: Leo 1
Time: Monday, 12:15-13:45
Tuesday, 14:15-15:45
First lecture: 13.10.2008; 14:00-15:30

Announcements 

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Geändertes Verfahren zur Vergabe von Bachelorarbeiten

Mi, 10.8.2011
Ab sofort gilt am Lehrstuhl für WI & IOS ein veränderter Prozess für das Anfertigen von Bachelorarbeiten. Die Grundelemente des alten Prozesses (insbesondere das Verfassen und Vorstellen eines Proposals) bleiben erhalten, allerdings ist die Anmeldung zur Bachelorarbeit ab sofort jederzeit möglich.

Der veränderte Prozess ist hier beschrieben.

 

Communication 

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For the communication of news, announcements and interesting contents twitter will be used. You can follow the tweets at @ie09.

Introduction 

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Electronic Business is thriving and is making significant inroads in business and everyday life. In fact, doing business electronically has become an integral part of everyday life for public and private organisations, both large and small, across the globe. Based into the context of the emerging information society and related political visions like eEurope, the module will provide an overview across the whole range of eBusiness applications, sometimes referred to as the eBusiness Ecosystem.

The course will use the travel and tourism industry as lead example and elaborate on the usage and development of eBusiness across different segments of that industry.

From the customer's perspectives we will discuss issues like Web usability, new roles (Prosumer) and drivers of acceptance and adoption.

Learning goals 

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The module's objective is to develop an understanding of the impact of Electronic Business - in economic, organisational and behavioural terms. Technologies are constantly evolving and much depends on the social, organisational and institutional situations in which technologies are embedded. The extremely dynamic Electronic Business environment provides students with a unique opportunity to learn about and understand fundamental issues about business, management, economics and the implications of living in an increasingly networked world.

Course dynamics 

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Usually one session per week will be a lecture. The second session will focus on group work and student presentations. The success of this course and your personal learning depends on your individual and collective contribution to the class discussions. Please read the assigned readings before each class so that you can contribute effectively to class discussions. Learning with in this course occurs at three stages: at individual-level, at group-level and in classroom.

Assessment 

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50 % of the mark will be based on continuous assessment of group assignments.
50 % of the mark will be based on the final written exam.

The final exam can be written in English as well as in German.

Course schedule 

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Date Title/ Description Material
21.10.2009 Course Description pdf, 32 KB, 21.10.2009
13.10.2009 Introduction and organizational issues pdf, 1.449 KB, 13.10.2009
19.10.2009 eBusiness - Quo vadis? pdf, 723 KB, 19.10.2009
21.10.2009 Defining the business - Business models and business strategy (new version) pdf, 505 KB, 21.10.2009
27.10.2009 Web Quality Management (new version) pdf, 3.634 KB, 27.10.2009
02.11.2009 Tourism eBusiness Ecosystem pdf, 3.083 KB, 02.11.2009
03.11.2009 Cybermediaries and the transformation of the tourism value chain (new version) pdf, 2.411 KB, 03.11.2009
04.11.2009 Research exercise: 9th Nov. pdf, 25 KB, 04.11.2009
10.11.2009 Tourism products and services (new version) pdf, 869 KB, 10.11.2009
17.11.2009 Presentations Nov. 16 pdf, 927 KB, 17.11.2009
23.11.2009 Customer buying cycle & CRM pdf, 857 KB, 23.11.2009
23.11.2009 Prosuming and service configuration pdf, 1.406 KB, 23.11.2009
30.11.2009 Guest lecture: Birch Cove pdf, 5.706 KB, 30.11.2009
07.12.2009 Opportunities and Benefits of Accessible Tourism for All: Experiences in Germany pdf, 1.395 KB, 07.12.2009
04.01.2010 Content management pdf, 576 KB, 04.01.2010
06.01.2010 Course schedule (new version) pdf, 13 KB, 06.01.2010
11.01.2010 Revenue models and pricing pdf, 1.329 KB, 11.01.2010
19.01.2010 Service Innovation pdf, 771 KB, 19.01.2010
01.02.2010 Summary pdf, 1.072 KB, 01.02.2010

Group assignments 

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Date Title/ Description Material
23.10.2009 Group assignments pdf, 37 KB, 23.10.2009
22.10.2009 Group assignment 1 - time schedule pdf, 8 KB, 22.10.2009
22.10.2009 Group assignment 2 - time schedule pdf, 11 KB, 22.10.2009
26.10.2009 Introduction group assignments pdf, 1.121 KB, 26.10.2009
29.10.2009 How to work with the literature? pdf, 64 KB, 29.10.2009
02.11.2009 Essay: Defining the tourism industry pdf, 157 KB, 02.11.2009
02.11.2009 Essay: Destination management pdf, 203 KB, 02.11.2009
02.11.2009 Essay: Cybermediation in toursim pdf, 218 KB, 02.11.2009
02.11.2009 Essay: Dis-intermediation in tourism pdf, 258 KB, 02.11.2009
09.11.2009 Essay: The long tail phenomenon and tourism pdf, 152 KB, 09.11.2009
09.11.2009 Essay: Multi Channel Marketing in tourism pdf, 221 KB, 09.11.2009
09.11.2009 Essay: Recommender systems in tourism pdf, 133 KB, 09.11.2009
09.11.2009 Essay: Service definition: tourism as experience good pdf, 88 KB,09.11.2009
18.11.2009 Essay: Service definition: Utopian view of eBusiness/ eTourism pdf, 37 KB,18.11.2009
18.11.2009 Essay: Service definition: Dystopian view of eBusiness/ eTourism pdf, 134 KB,18.11.2009
23.11.2009 Essay: IT and service configuration: bundling and unbundling of service components pdf, 208 KB, 23.11.2009
23.11.2009 Essay: Digital divide and tourism pdf, 89 KB, 23.11.2009
23.11.2009 Essay: IT4development & tourism pdf, 162 KB, 23.11.2009
04.01.2010 Essay: Content licensing:Open Content and Creative Common License pdf, 154 KB, 04.01.2010
04.01.2010 Essay: IT and the security of (air-)travel pdf, 173 KB, 04.01.2010
04.01.2010 Essay: IT and data protection pdf, 51 KB, 04.01.2010
11.01.2010 Essay: Pricing models for tourism products pdf, 94 KB, 11.01.2010
11.01.2010 Essay: Biased listing pdf, 276 KB, 11.01.2010
11.01.2010 Essay: Standardization in tourism: challenges and approaches pdf, 203 KB, 11.01.2010
18.01.2010 Essay: IT Innovation in Tourism pdf, 199 KB, 18.01.2010
18.01.2010 Essay: Tourism 2.0 pdf, 90 KB, 18.01.2010
18.01.2010 Essay: IT innovation in hotels pdf, 48 KB, 18.01.2010

Group assignments (presentations) 

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Date Title/ Description Material
25.11.2009 case presentation: Hotel sites pdf, 1.173 KB, 25.11.2009
25.11.2009 case presentation: Hotel search pdf, 1.278 KB, 25.11.2009
25.11.2009 case presentation: Specific Hotel Offerings pdf, 646 KB, 25.11.2009
25.11.2009 case presentation: Familiy Tourism Websites pdf, 1.190 KB, 25.11.2009
09.12.2009 case presentation: Electronic Travel guide pdf, 2.091 KB, 09.12.2009
09.12.2009 case presentation: Resonsible/Eco tourism pdf, 1.066 KB, 09.12.2009
09.12.2009 case presentation: Traditional Airline Alliance pdf, 4.808 KB, 09.12.2009
09.12.2009 case presentation: Low-cost Airline pdf, 584 KB, 09.12.2009
09.12.2009 case presentation: Travel agency pdf, 6.600 KB, 09.12.2009
09.12.2009 case presentation: Online travel agency pdf, 2.626 KB, 09.12.2009
13.01.2010 case presentation: User generated content - Tripadvisor pdf, 2.200 KB, 13.01.2010
13.01.2010 case presentation: Priceline.com pdf, 445 KB, 13.01.2010
13.01.2010 case presentation: Amazon Marketplace pdf, 897 KB, 13.01.2010
26.01.2010 eCommerce business model comparison: myHammer.de vs. myMMs.com pdf, 2.640 KB, 26.01.2010
26.01.2010 Analysis and comparison of online distributors: myMuesli.com vs. misterspex.de pdf, 760 KB, 26.01.2010
26.01.2010 How to overcome classical TV limitations in the century of Web 2.0: Gameone vs. ESPN pdf, 1.975 KB, 26.01.2010
26.01.2010 iTunes U: An Educational Platform pdf, 987 KB, 26.01.2010
26.01.2010 Sporterrific - from sports fans for sports fans pdf, 1.299 KB, 26.01.2010
26.01.2010 Business model: Living Together pdf, 1.128 KB, 26.01.2010
26.01.2010 Business model: Customized trip planning pdf, 485 KB, 26.01.2010
26.01.2010 Business model: yourTrip.com pdf, 905 KB, 26.01.2010
26.01.2010 Vision Tourism 2020 pdf, 1.065 KB, 26.01.2010

Recommended reading 

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Riemer, Kai:
Introduction to Strategy (Teaching Note), 2002 (updated 2008).
Werthner, Hannes; Klein, Stefan (1999)
Information Technology and Tourism - A Challenging Relationship, Wien, New York: Springer, 1999.

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