@incollection{2333, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt}, title = {A Method for Selectively Designing Modeling Languages for Product-Service Systems }, edition = {Lecture Notes in Business Information Processing (LNBIP)}, address = {Berlin, Heidelberg}, year = {2012}, booktitle = {Modeling for Decision Support in Network-Based Services}, editor = {Dolk, D.; Granat, J.}, pages = {87-117}, volume = {42}, publisher = {Springer}, ISBN = {} }

@inproceedings{2535, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Hans Peter Rauer and Daniel Sigge}, title = {Service Productivity Management – Status Quo and Directions for the Design of Conceptual Modeling Grammars}, year = {2012}, editor = {}, pages = {}, booktitle = {45th Hawaii International Conference on System Sciences (HICSS-45)}, note = {Maui, HI, USA}, ISBN = {} }

@inproceedings{2541, author = {Jörg Becker and Mathias Eggert and Marcel Heddier and Ralf Knackstedt}, title = {Merging Conceptual Modeling and Law for Legally Compliant Information Systems Design – A Framework-Based Research Agenda}, year = {2012}, editor = {}, pages = {}, booktitle = {45th Hawaii International Conference on System Sciences (HICSS-45)}, note = {Maui, HI, USA}, ISBN = {} }

@inproceedings{2542, author = {Jörg Becker and Marcel Heddier and Ralf Knackstedt}, title = {Towards Business Process Modeling in Business Contracting – Analyzing Collaboration Contracts as a Field of Application for Process Models}, year = {2012}, editor = {}, pages = {}, booktitle = {45th Hawaii International Conference on System Sciences (HICSS-45)}, note = {Maui, HI, USA}, ISBN = {} }

@inproceedings{2570, author = {Jörg Becker and Ralf Knackstedt and Daniel Beverungen and Hanns-Alexander Dietrich and Dominic Breuker and Hans Peter Rauer}, title = {Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis – Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation}, year = {2012}, editor = {}, pages = {}, booktitle = {MKWI}, note = {Braunschweig}, ISBN = {} }

@inproceedings{2561, author = {Ralf Knackstedt and Mathias Eggert and Stefan Fleischer}, title = {The Legal Perspective on Business to Government Reporting – A Conceptual Modeling Approach and its Application in the Financial Sector}, year = {2012}, editor = {}, pages = {}, booktitle = {45th Hawaii International Conference on System Sciences (HICSS 2012)}, note = {Weilea, Maui, Hawaii, USA}, ISBN = {} }

@article{2569, author = {Daniel Beverungen and Ralf Knackstedt and Axel Winkelmann}, title = {Identifying e-Service Potential from Business Process Models – A Theory Nexus Approach (in print)}, year = {2012}, pages = {}, volume = {}, number = {}, journal = {e-Service Journal} }

@book{2546, author = {Jörg Becker and Tobias Heide and Sara Hofmann and Marlen Jurisch and Ralf Knackstedt and Helmut Krcmar and Thomas Ley and Michael Räckers and Irina Thome and Petra Wolf}, title = {Forschungslandkarte "Prozessorientierte Verwaltung". Studie im Auftrag des Bundesministeriums des Innern.}, edition = {}, address = {München/Münster}, year = {2011}, volume = {}, publisher = {}, ISBN = {} }

@incollection{2503, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Martin Matzner and Oliver Müller and Jens Pöppelbuß}, title = {Integrierte Informationslogistik in der hybriden Wertschöpfung}, edition = {}, address = {Frankfurt am Main}, year = {2011}, booktitle = {Mit Dienstleistungen die Zukunft gestalten: Impulse aus Forschung und Praxis. Beiträge der 8. Dienstleistungstagung des BMBF}, editor = {Gatermann, I.; Fleck, M.}, pages = {247-255}, volume = {}, publisher = {Campus Verlag}, ISBN = {} }

@inproceedings{2497, author = {Jörg Becker and Daniel Beverungen and Dominic Breuker and Hanns-Alexander Dietrich and Ralf Knackstedt and Hans Peter Rauer}, title = {How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach}, year = {2011}, editor = {}, pages = {}, booktitle = {19th European Conference on Information Systems (ECIS)}, note = {Helsinki, Finland}, ISBN = {} }

@inproceedings{2531, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Hanns-Alexander Dietrich and Dominic Breuker and Hans Peter Rauer and Daniel Sigge}, title = {Do we need new theories on service productivity? – Status Quo and implications from contemporary research}, year = {2011}, editor = {}, pages = {}, booktitle = {XXI. International RESER Conference}, note = {Hamburg, Germany}, ISBN = {} }

@inproceedings{2461, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Martin Matzner and Oliver Müller}, title = {Information Needs in Service Systems - A Framework for Integrating Service and Manufacturing Business Processes}, year = {2011}, editor = {}, pages = {}, booktitle = {44th Hawai'i International Conference of System Sciences (HICSS-44)}, note = {Koloa, Hawai'i, USA}, ISBN = {} }

@inproceedings{2473, author = {Jörg Becker and Patrick Delfmann and Ralf Knackstedt and Lukasz Lis}, title = {Fostering Comparability in Research Dissemination: A Research Portal-based Approach}, year = {2011}, editor = { }, pages = { }, booktitle = {10. Internationale Tagung Wirtschaftsinformatik}, note = {Zürich, 16.-18. Februar 2011 (forthcoming)}, ISBN = {} }

@inproceedings{2507, author = {Jörg Becker and Mathias Eggert and Ralf Knackstedt and Axel Winkelmann}, title = {Towards a Contingency Theory based Model of the Influence of Regulation on MIS}, year = {2011}, editor = {}, pages = {}, booktitle = {Americas Conference on Information Systems (AMCIS)}, note = {Detroit, USA}, ISBN = {} }

@inproceedings{2489, author = {Ralf Knackstedt and Marcel Heddier and Jörg Becker}, title = {Fachkonzeption rechtskonformer Informationssysteme als Anwendungsgebiet der Rechtsvisualisierung}, year = {2011}, editor = {Schweighofer, E.; Kummer, F.}, pages = {559-568}, booktitle = {Internationales Rechtsinformatik Symposion (IRIS)}, note = {Salzburg}, ISBN = {} }

@article{2502, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Oliver Müller}, title = {Pricing of Value Bundles: A Multi-Perspective Decision Support Approach}, year = {2011}, pages = {54-69}, volume = {6}, number = {2}, journal = {Enterprise Modelling and Information Systems Architectures} }

@techreport{2482, author = {Jörg Becker and Philipp Bergener and Mathias Eggert and Marcel Heddier and Sara Hofmann and Ralf Knackstedt and Michael Räckers}, title = {IT-Risiken - Ursachen, Methoden, Forschungsperspektiven}, year = {2011}, editor = {Becker, J.; Grob, H.L.; Hellingrath, B.; Klein, S.; Kuchen, H.; Müller-Funk, U.; Vossen, G.}, series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik, WWU Münster, Nr. 128}, ISSN = {1438-3985} }

@techreport{2484, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Martin Matzner and Oliver Müller and Jens Pöppelbuß}, title = {Flexible Informationssystem-Architekturen für hybride Wertschöpfungsnetzwerke (FlexNet)}, year = {2011}, editor = {Becker, J.; Grob, H.-L.; Hellingrath, B.; Klein, S.; Kuchen, H.; Müller-Funk, U.; Vossen, G.}, series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik}, ISSN = {1238-3985} }

@techreport{2485, author = {Jörg Becker and Ralf Knackstedt and Matthias Steinhorst}, title = {Referenzmodellierung von Internetauftritten am Beispiel von Handelsverbundgruppen}, year = {2011}, editor = {Prof. Dr. J. Becker, Prof. em. Dr. H. L. Grob, Prof. Dr.-Ing. B. Hellingrath, Prof. Dr. S. Klein, Prof. Dr. H. Kuchen, Prof. Dr. U. Müller-Funk, Prof. Dr. G. Vossen Arbeitsbericht Nr. 129 ISSN 1438-}, series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik}, ISSN = {1438-3985} }

@book{2420, author = {Klaus Backhaus and Jörg Becker and Daniel Beverungen and Margarethe Frohs and Ralf Knackstedt and Oliver Müller and Michael Steiner and Matthias Weddeling}, title = {Vermarktung hybrider Leistungsbündel – Das ServPay Konzept}, edition = {}, address = {Berlin, Heidelberg}, year = {2010}, volume = {}, publisher = {Springer}, ISBN = {978-3642128295} }

@incollection{2410, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Oliver Müller and Steffen Müller}, title = {TCO-as-a-Service - Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel}, edition = {1}, address = {Heidelberg u.a.}, year = {2010}, booktitle = {Vertriebsinformationssysteme: Standardisierung, Individualisierung, Hybridisierung und Internetisierung}, editor = {Becker, J.; Knackstedt, R.; Müller, O.; Winkelmann, A.}, pages = {161-174}, volume = {}, publisher = {Springer}, ISBN = {978-3-642-11858-6} }

@incollection{2366, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Armin Stein}, title = {Engineering, Sales, and Delivery of Modular Value Bundles – A Framework for Configurative Modeling}, edition = {}, address = {Gabler, Wiesbaden}, year = {2010}, booktitle = {Implementing International Services: A tailorable method for market assessment, modularization, and process transfer}, editor = {Böhmann, T.; Burr, W.; Herrmann, T.; Krcmar, H.}, pages = {399-424}, volume = {}, publisher = {Gabler}, ISBN = {978-3834915771} }

@incollection{2412, author = {Jörg Becker and Ralf Knackstedt and Oliver Müller and Alexander Benölken and Oliver Schmitt and Mayooran Thillainathan and André Schulke}, title = {Online-Produktkonfiguratoren – Status quo und Entwicklungsperspektiven}, edition = {}, address = {Berlin, Heidelberg}, year = {2010}, booktitle = {Vertriebsinformationssysteme}, editor = {Jörg Becker, Ralf Knackstedt, Oliver Müller, Axel Winkelmann}, pages = {85-104}, volume = {}, publisher = {Springer}, ISBN = {} }

@incollection{2383, author = {Daniel Beverungen and Ralf Knackstedt and Axel Winkelmann}, title = {E-Services im Handel – Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden}, edition = {}, address = {Berlin, Heidelberg}, year = {2010}, booktitle = {Vertriebsinformationssysteme}, editor = {Becker, J.; Knackstedt, R.; Müller, O.; Winkelmann, A.}, pages = {177-193}, volume = {}, publisher = {}, ISBN = {} }

@incollection{2409, author = {Ralf Knackstedt and Matthias Steinhorst}, title = {Verbundgruppen im Internet: Ein Referenzmodell}, edition = {1}, address = {Berlin}, year = {2010}, booktitle = {Vertriebsinformationssysteme. Standardisierung, Individualisierung, Hybridisierung und Internetisierung}, editor = {Jörg Becker, Ralf Knackstedt, Oliver Müller und Axel Winkelmann}, pages = {231-244}, volume = {}, publisher = {Jörg Becker, Ralf Knackstedt, Oliver Müller und Axel Winkelmann}, ISBN = {} }

@inproceedings{2450, author = {Klaus Backhaus and Jörg Becker and Daniel Beverungen and Ole Broeker and Ralf Knackstedt and Anna Nikula and Robert Wilken}, title = {Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel}, year = {2010}, editor = {}, pages = {}, booktitle = {40. Jahrestagung der Gesellschaft für Informatik}, note = {Leipzig, Germany}, ISBN = {} }

@inproceedings{2365, author = {Jörg Becker and Daniel Beverungen and Nadine Blinn and Michael Fellmann and Ralf Knackstedt and Markus Nüttgens and Oliver Thomas}, title = {Produktivitätsmanagement hybrider Leistungsbündel - Auf dem Weg zu einer Produktivitätsmanagementsystematik für effiziente Wertschöpfungspartnerschaften}, year = {2010}, editor = {}, pages = {}, booktitle = {Multikonferenz Wirtschaftsinformatik}, note = {Göttingen, Germany}, ISBN = {} }

@inproceedings{2407, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Oliver Müller}, title = {Preisfindung für hybride Leistungsbündel: Modellbasierte Integration von Ansätzen zur Entscheidungsunterstützung }, year = {2010}, editor = {}, pages = {}, booktitle = {GI-Tagung Modellierung 2010, Workshop Dienstleistungsmodellierung}, note = {Klagenfurt, Austria}, ISBN = {} }

@inproceedings{2451, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Axel Winkelmann}, title = {Fostering the Virtualization of Service Processes and Touch Points – Identification and Documentation of E-Service Potential in Retail Networks}, year = {2010}, editor = {}, pages = {}, booktitle = {2nd International Symposium on Service Science (ISSS)}, note = {Leipzig, Germany}, ISBN = {} }

@inproceedings{2394, author = {Jörg Becker and Ralf Knackstedt and Lukasz Lis and Armin Stein}, title = {Entwicklung und Anwendung eines Internetwerkzeugs zur Generierung von Forschungsportalen}, year = {2010}, editor = {}, pages = {}, booktitle = {Multikonferenz Wirtschaftsinformatik (MKWI 2010)}, note = {Göttingen}, ISBN = {} }

@inproceedings{2393, author = {Jörg Becker and Ralf Knackstedt and Lukasz Lis and Armin Stein}, title = {Towards a Maturity Model for Research Portals}, year = {2010}, editor = {}, pages = {}, booktitle = {Proceedings of the 18th European Conference on Information Systems (ECIS 2010)}, note = {Pretoria, Süd-Afrika}, ISBN = {} }

@inproceedings{2391, author = {Jörg Becker and Ralf Knackstedt and Jens Pöppelbuß}, title = {Vergleich von Reifegradmodellen für die hybride Wertschöpfung und Entwicklungsperspektiven}, year = {2010}, editor = {}, pages = {}, booktitle = {Multikonferenz Wirtschaftsinformatik 2010}, note = {Göttingen}, ISBN = {} }

@article{2405, author = {Klaus Backhaus and Jörg Becker and Daniel Beverungen and Margarethe Frohs and Oliver Müller and Matthias Weddeling and Ralf Knackstedt and Michael Steiner}, title = {Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data}, year = {2010}, pages = {131-146}, volume = {20}, number = {3}, journal = {Electronic Markets} }

@article{2164, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt}, title = {The Challenge of Conceptual Modeling for Product-Service Systems – Status-quo and Perspectives for Reference Models and Modeling Languages}, year = {2010}, pages = {12-32}, volume = {8}, number = {1}, journal = {Information Systems and e-Business Management (ISeB)} }

@article{2434, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Axel Winkelmann}, title = {Fostering the Virtualization of Service Processes and Touch Points – Identification and Documentation of E-Service Potential in Retail Networks }, year = {2010}, pages = {63-79}, volume = {P-177}, number = {INFORMATIK 2010 - Business Process and Service Science - Proceedings of ISSS and BPSC}, journal = {Lecture Notes in Informatics} }

@book{2379, editor = {Jörg Becker and Ralf Knackstedt and Oliver Müller and Axel Winkelmann}, title = {Vertriebsinformationssysteme}, edition = {1}, address = {Berlin, Heidelberg}, year = {2010}, volume = {}, publisher = {Springer}, ISBN = {} }

@techreport{2375, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Hermann Behrens and Christoph Glauner and Paul Wakke}, title = {Stand der Normung und Standardisierung der hybriden Wertschöpfung}, year = {2010}, editor = {Becker, J.; Grob, H.L.; Hellingrath, B.; Klein, S.; Kuchen, H.; Müller-Funk, U.; Vossen, G.}, series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik, WWU Münster, Nr. 126}, ISSN = {1438-3985} }

@misc{2408, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Martin Matzner and Oliver Müller and Jens Pöppelbuß and et al.}, title = {Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung, in: Deutsches Institut für Normung e.V. (Hrsg.): PAS 1091. Beuth Verlag, Berlin, 2010}, edition = {}, address = {Berlin}, year = {2010}, booktitle = {}, editor = {Deutsches Institut für Normung e.V.}, pages = {}, volume = {}, number = {}, booktitle = {}, note = {}, howpublished = {}, series = {}, journal = {Australian Journal of Information Systems}, publisher = {Beuth Verlag}, ISBN = {}, ISSN = {} }

@inproceedings{2320, author = {Jörg Becker and Daniel Beverungen and Nadine Blinn and Ralf Knackstedt and Markus Nüttgens and Oliver Thomas and Michael Fellmann}, title = {Productivity management for customer solutions – Towards a performance management system for efficient service value networks}, year = {2009}, editor = {}, pages = {}, booktitle = {29th International RESER Conference}, note = {Budapest, Hungary}, ISBN = {} }

@inproceedings{2089, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Martin Matzner}, title = {Configurative Service Engineering – A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance}, year = {2009}, editor = {}, pages = {}, booktitle = {42nd Hawai'i International Conference of System Sciences (HICSS-42)}, note = {Waikoloa, Hawai'i, USA}, ISBN = {} }

@inproceedings{2307, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Martin Matzner and Oliver Müller and Jens Pöppelbuß}, title = {A Framework for Design Research in the Service Science Discipline}, year = {2009}, editor = {}, pages = {}, booktitle = {15th Americas Conference on Information Systems (AMCIS)}, note = {San Francisco, California, USA}, ISBN = {} }

@inproceedings{2296, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Axel Winkelmann}, title = {E-Services in Retail – An Extended Service Blueprinting Approach}, year = {2009}, editor = {}, pages = {}, booktitle = {15th Americas Conference on Information Systems (AMCIS) (Poster Session)}, note = {San Francisco, California, USA}, ISBN = {} }

@inproceedings{2170, author = {Jörg Becker and Ralf Knackstedt and Martin Matzner}, title = {Webservices für die Verrechnung in Wertschöpfungsnetzwerken auf Basis Vollständiger Finanzpläne}, year = {2009}, editor = {}, pages = {}, booktitle = {9. Internationalen Tagung Wirtschaftsinformatik (WI 2009)}, note = {Wien}, ISBN = {} }

@inproceedings{2373, author = {Ralf Knackstedt and Lukasz Lis}, title = {Erweiterungspotenziale für die Modellierung mit "H2 for Reporting" am Beispiel von Forschungsportalen}, year = {2009}, editor = {Henning Baars, Bodo Rieger}, pages = {99-115}, booktitle = {Forschungskolloquium Business Intelligence (FKBI09) der GI Fachgruppe 5.8 Management Support Systems}, note = {Dortmund}, ISBN = {} }

@inproceedings{2287, author = {Ralf Knackstedt and Lukasz Lis and Armin Stein and Jörg Becker and Ingo Barth}, title = {Towards A Reference Model for Online Research Maps}, year = {2009}, editor = {}, pages = {}, booktitle = {European Conference on Information Systems (ECIS 2009)}, note = {Verona, Italy}, ISBN = {} }

@inproceedings{2161, author = {Ralf Knackstedt and Jens Pöppelbuß and Jörg Becker}, title = {Vorgehensmodell zur Entwicklung von Reifegradmodellen }, year = {2009}, editor = {}, pages = {}, booktitle = {9. Internationale Tagung Wirtschaftsinformatik (WI 2009)}, note = {Wien}, ISBN = {} }

@inproceedings{2162, author = {Ralf Knackstedt and Armin Stein and Jörg Becker}, title = {Modellierung integrierter Produktion und Dienstleistung mit dem SCOR-Modell – Bestehende Ansätze und Entwicklungsperspektiven}, year = {2009}, editor = {}, pages = {119-128}, booktitle = {9. Internationalen Tagung Wirtschaftsinformatik (WI 2009)}, note = {Wien}, ISBN = {} }

@inproceedings{2304, author = {Felix Müller-Wienbergen and Stefan Seidel and Oliver Müller and Ralf Knackstedt and Jörg Becker}, title = {A Design Research Study on Enhancing Creativity - the Case of Developing Product-Service Bundles}, year = {2009}, editor = {}, pages = {}, booktitle = {17th European Conference on Information Systems (ECIS)}, note = {Verona, Italy}, ISBN = {} }

@inproceedings{2282, author = {Jens Pöppelbuß and Ralf Knackstedt and Jörg Becker}, title = {Towards a Consolidated Concept of Maturity in Providing Customer Solutions}, year = {2009}, editor = {Rainer Alt, Klaus-Peter Fähnrich. Bogdan Franczyk}, pages = {295-307}, booktitle = {First International Symposium on Services Science (ISSS'09)}, note = {Leipzig}, ISBN = {978-3-8325-2169-1} }

@article{2212, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Oliver Müller}, title = {Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles}, year = {2009}, pages = {26-38}, volume = {4}, number = {1}, journal = {Enterprise Modelling and Information Systems Architectures} }

@article{2322, author = {Jörg Becker and Ralf Knackstedt and Jens Pöppelbuß}, title = {Developing Maturity Models for IT Management – A Procedure Model and its Application}, year = {2009}, pages = {213-222}, volume = {1}, number = {3}, journal = {Business & Information Systems Engineering} }

@article{2321, author = {Jörg Becker and Ralf Knackstedt and Jens Pöppelbuß}, title = {Entwicklung von Reifegradmodellen für das IT-Management – Vorgehensmodell und praktische Anwendung}, year = {2009}, pages = {249-260}, volume = {51}, number = {3}, journal = {Wirtschaftsinformatik} }

@techreport{2364, author = {Jörg Becker and Ralf Knackstedt and Daniel Beverungen and Sebastian Bräuer and Dennis Bruning and Daniel Christoph and Stefan Greving and David Jorch and Florian Joßbächer and Henrik Jostmeier and Sebastian Wiethoff and Anim Yeboah}, title = {Modellierung der hybriden Wertschöpfung: Eine Vergleichsstudie zu Modellierungstechniken}, year = {2009}, editor = {Becker, J.; Grob, H.L.; Hellingrath, B.; Klein, S.; Kuchen, H.; Müller-Funk, U.; Vossen, G.}, series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik, WWU Münster, Nr. 125}, ISSN = {1438-3985} }

@techreport{2336, author = {Jörg Becker and Ralf Knackstedt and Jens Pöppelbuß}, title = {Dokumentationsqualität von Reifegradmodellentwicklungen}, year = {2009}, editor = {Becker, J.; Hellingrath, B.; Klein, St.; Kuchen, H.; Müller-Funk, U.; Vossen, G.}, series = {Arbeitsbericht des Instituts für Wirtschaftsinformatik Nr. 123}, ISSN = {1438-3985} }

@misc{2376, author = {Daniel Beverungen and Ralf Knackstedt and Sarah Hatfield and Sabine Biege and Esther Bollhöfer and Christian Krug and Doreen Wienhold and Patrick Müller and Christian Stelzer and Felix Köbler and Nadine Blinn and et al.}, title = {Hybride Wertschöpfung - Integration von Produktion und Dienstleistung, in: Deutsches Institut für Normung e.V. (Hrsg.): PAS 1094. Beuth Verlag, Berlin, 2009}, edition = {}, address = {Berlin}, year = {2009}, booktitle = {}, editor = {Deutsches Institut für Normung e.V.}, pages = {}, volume = {}, number = {}, booktitle = {}, note = {}, howpublished = {}, series = {}, journal = {Australian Journal of Information Systems}, publisher = {Beuth Verlag}, ISBN = {}, ISSN = {} }

@incollection{2060, author = {Klaus Backhaus and Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Matthias Weddeling}, title = {Zahlungsbereitschaften für Geschäftsmodelle produktbegleitender Dienstleistungen – Wirtschaftlichkeit bei der Vermarktung hybrider Produkte}, edition = {}, address = {Campus Verlag, Frankfurt a.M.}, year = {2008}, booktitle = {Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen - Beiträge der 7. Dienstleistungstagung des BMBF}, editor = {Gatermann, I.; Fleck, M.}, pages = {}, volume = {}, publisher = {}, ISBN = {} }

@incollection{2030, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt}, title = {Wertschöpfungsnetzwerke von Produzenten und Dienstleistern als Option zur Organisation der Erstellung hybrider Leistungsbündel}, edition = {}, address = {Physica, Heidelberg}, year = {2008}, booktitle = {Wertschöpfungsnetzwerke}, editor = {Becker, J.; Knackstedt, R.; Pfeiffer, D.}, pages = {3-31}, volume = {}, publisher = {Springer}, ISBN = {} }

@incollection{2118, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Christoph Glauner and Marco Stypmann and Christoph Rosenkranz and Robert Schmitt and Sarah Hatfield and Gertrud Schmitz and Simone Eberhardt and Michaela Dietz and Oliver Thomas and Philipp Walter and Hans-Martin Lönngren and Jan-Marco Leimeister}, title = {Ordnungsrahmen für die hybride Wertschöpfung}, edition = {}, address = {Physica, Berlin, Heidelberg}, year = {2008}, booktitle = {Dienstleistungsmodellierung - Methoden, Werkzeuge und Branchenlösungen}, editor = {Thomas, O.; Nüttgens, M.}, pages = {109-128}, volume = {}, publisher = {Physica}, ISBN = {} }

@incollection{2119, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Oliver Müller}, title = {Konzeption einer Modellierungssprache zur softwarewerkzeugunterstützten Modellierung, Konfiguration und Bewertung hybrider Leistungsbündel}, edition = {}, address = {Physica, Berlin, Heidelberg}, year = {2008}, booktitle = {Dienstleistungsmodellierung - Methoden, Werkzeuge und Branchenlösungen}, editor = {Thomas, O.; Nüttgens, M.}, pages = {53-70}, volume = {}, publisher = {Physica-Verlag}, ISBN = {} }

@incollection{2072, author = {Patrick Delfmann and Ralf Knackstedt and Björn Niehaves and Axel Winkelmann}, title = {Berichtswesenvereinfachung als Design Science Research}, edition = {1}, address = {München}, year = {2008}, booktitle = {Einfachheit in Wirtschaftsinformatik und Controlling}, editor = {vom Brocke, J.; Becker, J.}, pages = {700}, volume = {}, publisher = {}, ISBN = {} }

@incollection{2051, author = {Ralf Knackstedt and Oliver Müller}, title = {Serviceorientierte Informationssystemarchitekturen zur Integration von Produktion und Dienstleistung am Beispiel des WEEE-Recycling}, edition = {}, address = {Heidelberg}, year = {2008}, booktitle = {Wertschöpfungsnetzwerke - Konzepte für das Netzwerkmanagement und Potenziale aktueller Informationstechnologien}, editor = {Becker, Jörg; Knackstedt, Ralf; Pfeiffer, Daniel}, pages = {235-252}, volume = {}, publisher = {Physica-Verlag}, ISBN = {} }

@inproceedings{1986, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt}, title = {Reference Models and Modeling Languages for Product-Service Systems - Status-Quo and Perspectives for Further Research}, year = {2008}, editor = {}, pages = {}, booktitle = {41st Hawai'i International Conference on System Sciences (HICSS-41)}, note = {Waikoloa, Hawai'i, USA}, ISBN = {} }

@inproceedings{2036, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Oliver Müller}, title = {Konzeption einer Modellierungssprache zur tool-unterstützten Modellierung, Konfiguration und Bewertung hybrider Leistungsbündel}, year = {2008}, editor = {Nüttgens, M.; Thomas, O.}, pages = {45-62}, booktitle = {GI-Tagung Modellierung, Workshop Dienstleistungsmodellierung}, note = {Berlin}, ISBN = {} }

@inproceedings{2054, author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Oliver Müller}, title = {Modeling, Customer-Specific Configuration and Calculation of Value Bundles}, year = {2008}, editor = {}, pages = {}, booktitle = {14th Americas Conference on Information Systems (AMCIS)}, note = {Toronto, Canada}, ISBN = {} }

@inproceedings{2035, author = {Jörg Becker and Stefan Fleischer and Ralf Knackstedt and Armin Stein}, title = {Ontology Support For Configurative Reference Modelling}, year = {2008}, editor = {}, pages = {}, booktitle = {16th European Conference on Information Systems (ECIS 2008)}, note = {Galway, Ireland}, ISBN = {} }

@inproceedings{2037, author = {Jörg Becker and Ralf Knackstedt and Daniel Beverungen and Christoph Glauner and Marco Stypmann and Christoph Rosenkranz and Robert Schmitt and Sarah Hatfield and Gertrud Schmitz and Simone Eberhardt and Michaela Dietz and Oliver Thomas and Philipp Walter and Hans-Martin Lönngren and Jan-Marco Leimeister}, title = {Ordnungsrahmen für die hybride Wertschöpfung}, year = {2008}, editor = {Nüttgens, M.; Thomas, O.}, pages = {95-114}, booktitle = {GI-Tagung Modellierung, Workshop Dienstleistungsmodellierung}, note = {Berlin}, ISBN = {} }

@inproceedings{2105, author = {Jörg Becker and Ralf Knackstedt and Martin Matzner and Jens Pöppelbuß}, title = {Creating and Monitoring Intra-cooperation Settlement Systems for Product-Service Systems: a finance plan based approach}, year = {2008}, editor = {}, pages = {}, booktitle = {RESER}, note = {Stuttgart}, ISBN = {} }

@inproceedings{2104, author = {Jörg Becker and Ralf Knackstedt and Martin Matzner and Jens Pöppelbuß}, title = {Leveraging Product-Service Systems by Implementing Service Oriented Architecture}, year = {2008}, editor = {}, pages = {}, booktitle = {RESER}, note = {Stuttgart}, ISBN = {} }

@inproceedings{2103, author = {Jörg Becker and Ralf Knackstedt and Martin Matzner and Jens Pöppelbuß}, title = {The Research Map of Hybrid Value Creation: A Repository for Research Results}, year = {2008}, editor = {}, pages = {}, booktitle = {RESER}, note = {Stuttgart}, ISBN = {} }

@inproceedings{2113, author = {Jörg Becker and Ralf Knackstedt and Jens Pöppelbuß and Lars Schwarze}, title = {Das IT Performance Measurement Maturity Model - Ein Reifegradmodell für die Business Intelligence-Unterstützung des IT-Managements}, year = {2008}, editor = {Dinter, B.; Winter, R.; Chamoni, P.; Gronau, N.; Turowski, K.}, pages = {53-74}, booktitle = {DW2008}, note = {St. Gallen, Schweiz}, ISBN = {} }

@inproceedings{2016, author = {Daniel Beverungen and Uwe Kaiser and Ralf Knackstedt and Robin Krings and Armin Stein}, title = {Konfigurative Prozessmodellierung der hybriden Leistungserstellung in Unternehmensnetzwerken des Maschinen- und Anlagenbaus}, year = {2008}, editor = {}, pages = {}, booktitle = {Multikonferenz Wirtschaftsinformatik}, note = {Munich}, ISBN = {} }

@inproceedings{2050, author = {Ralf Knackstedt and Dominik Kuropka and Oliver Müller and Arteem Polyvyanyy}, title = {An Ontology-based Service Discovery Approach for the Provisioning of Product-Service Bundles}, year = {2008}, editor = {}, pages = {}, booktitle = {16th European Conference on Information Systems (ECIS)}, note = {Galway}, ISBN = {} }

@article{2110, author = {Jörg Becker and Ralf Knackstedt and Martin Matzner and Tim Kröger}, title = {Leistungsbündel aus Produkten und Dienstleistungen}, year = {2008}, pages = {69-73}, volume = {24}, number = {5}, journal = {Industrie Management} }

@article{2048, author = {Daniel Beverungen and Ralf Knackstedt and Oliver Müller}, title = {Entwicklung Serviceorientierter Architekturen zur Integration von Produktion und Dienstleistung – Eine Konzeptionsmethode und ihre Anwendung am Beispiel des Recyclings elektronischer Geräte}, year = {2008}, pages = {220-234}, volume = {50}, number = {3}, journal = {Wirtschaftsinformatik} }

@article{2148, author = {M. Goeken and Ralf Knackstedt}, title = {Referenzmodellgestütztes Compliance Reporting am Beispiel der EU-Finanzmarktrichtlinie MiFID}, year = {2008}, pages = {220 - 234}, volume = {45}, number = {263}, journal = {HMD} }

@article{2160, author = {Ralf Knackstedt and Jens Pöppelbuß and Axel Winkelmann}, title = {Integration von Sach- und Dienstleistungen – Ausgewählte Internetquellen zur hybriden Wertschöpfung}, year = {2008}, pages = {235-247}, volume = {50 }, number = {3}, journal = {Wirtschaftsinformatik} }

@book{2058, editor = {Jörg Becker and Ralf Knackstedt and Daniel Pfeiffer}, title = {Wertschöpfungsnetzwerke: Konzepte für das Netzwerkmanagement und Potenziale aktueller Informationstechnologien}, edition = {}, address = {Heidelberg}, year = {2008}, volume = {}, publisher = {Physica}, ISBN = {} }

@techreport{2066, author = {Jörg Becker and Daniel Beverungen and Christian Brune and Michael Bunge and Ralf Knackstedt and Björn Meschede and Oliver Müller and Marc Philipp and Konstantin Stepanow}, title = {Modellierung, Konfiguration und Kalkulation hybrider Leistungsbündel mit H2-ServPay – Bericht über die Toolentwicklung und -anwendung auf Basis eines Szenarios aus der Fertigungsindustrie}, year = {2008}, editor = {}, series = {Arbeitspapiere des Forschungsprojekts ServPay, Nr. 4}, ISSN = {} }

@techreport{2017, author = {Jörg Becker and Ralf Knackstedt and Daniel Beverungen and Christoph Glauner and Marco Stypmann and Christoph Rosenkranz and Robert Schmitt and Sarah Hatfield and Gertrud Schmitz and Simone Eberhardt and Michaela Dietz and Oliver Thomas and Philipp Walter and Hans-Martin Lönngren}, title = {Ein Plädoyer für die Entwicklung eines multidimensionalen Ordnungsrahmens zur hybriden Wertschöpfung}, year = {2008}, editor = {Becker, J.; Grob, H.L.; Klein, S.; Kuchen, H.; Müller-Funk, U.; Vossen, G.}, series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik, WWU Münster, Nr. 119}, ISSN = {} }

@misc{2163, author = {Ralf Knackstedt and P. Walter and C. Rosenkranz}, title = {Fokusgruppe „Verfahren und Instrumente“}, year = {2008}, howpublished = {http://pt-ad.pt-dlr.de/_media/Band_78.pdf} }

@incollection{1953, author = {Jörg Becker and Patrick Delfmann and Ralf Knackstedt}, title = {Adaptive Reference Modeling. Integrating Configurative and Generic Adaptation Techniques for Information Models}, edition = {}, address = {Berlin et al.}, year = {2007}, booktitle = {Reference Modeling. Efficient Information Systems Design Through Reuse of Information Models}, editor = {Becker, J.; Delfmann, P.}, pages = {23-49}, volume = {}, publisher = {Physica}, ISBN = {} }

@incollection{1909, author = {Patrick Delfmann and Ralf Knackstedt}, title = {Konfiguration von Informationsmodellen - Untersuchungen zu Bedarf und Werkzeugunterstützung}, edition = {}, address = {Karlsruhe }, year = {2007}, booktitle = {eOrganisation: Service-, Prozess-, Market-Engineering. Proceedings der 8. Internationalen Tagung Wirtschaftsinformatik. Band 2}, editor = {Oberweis, A.; Weinhardt, C.; Gimpel, H.; Koschmider, A.; Pankratius, V.; Schnizler, B.}, pages = {127-144}, volume = {}, publisher = {Universitätsverlag Karlsruhe}, ISBN = {} }

@incollection{1936, author = {Axel Winkelmann and Ralf Knackstedt and Oliver Vering}, title = {Softwarequalität als Auswahlmerkmal: Eine empirische Untersuchung}, edition = {}, address = {Berlin, Heidelberg, New York}, year = {2007}, booktitle = {Softwareauswahl und -einführung in Industrie und Handel. Vorgehen und Erfahrungen mit ERP- und Warenwirtschaftssystemen}, editor = {Becker, J.; Vering, O. Winkelmann, A.}, pages = {47-60}, volume = {}, publisher = {Springer Verlag}, ISBN = {} }

@inproceedings{1939, author = {Jörg Becker and Ralf Knackstedt and Daniel Pfeiffer and Christian Janiesch}, title = {Configurative Method Engineering - On the Applicability of Reference Modeling Mechanisms in Method Engineering}, year = {2007}, editor = {}, pages = {1-12}, booktitle = {13th Americas Conference on Information Systems (AMCIS 2007)}, note = {Keystone, CO, USA}, ISBN = {} }

@inproceedings{1925, author = {Jörg Becker and Ralf Knackstedt and Armin Stein}, title = {Extending the Supply Chain Operations Reference Model: Potentials and their Tool Support}, year = {2007}, editor = {Hubert Österle, Joachim Schelp and Robert Winter}, pages = {1827-1838}, booktitle = {European Conference on Information Systems (ECIS)}, note = {St. Gallen}, ISBN = {} }

@inproceedings{2155, author = {Patrick Delfmann and Ralf Knackstedt}, title = {Konfiguration von Informationsmodellen – Untersuchungen zu Bedarf und Werkzeugunterstützung}, year = {2007}, editor = {Oberweis, A.; Weinhardt, C.; Gimpel, H.; Koschmider, A.; Pankratius, V.; Schnizler, B. }, pages = {127-144}, booktitle = {8. Internationale Tagung Wirtschaftsinformatik }, note = {Karlsruhe}, ISBN = {} }

@inproceedings{2154, author = {Patrick Delfmann and Ralf Knackstedt}, title = {Towards Tool Support for Information Model Variant Management – A Design Science Approach }, year = {2007}, editor = {ECIS 2007}, pages = {2098-2109}, booktitle = {15th European Conference on Information Systems (ECIS 2007)}, note = {St. Gallen}, ISBN = {} }

@inproceedings{2159, author = {M. Goeken and Ralf Knackstedt}, title = {Multidimensional Reference Models for Data Warehouse Development}, year = {2007}, editor = {ICEIS 2007}, pages = {347 - 354}, booktitle = {9th International Conference on Enterprise Information Systems (ICEIS 2007)}, note = {Funchal, Madeira, Portugal}, ISBN = {} }

@inproceedings{1966, author = {Karsten Klose and Ralf Knackstedt and Daniel Beverungen}, title = {Identification of services - A stakeholder-based approach to SOA development and its application in the area of production planning}, year = {2007}, editor = {}, pages = {}, booktitle = {15th European Conference on Information Systems (ECIS 2007)}, note = {St. Gallen, Switzerland}, ISBN = {} }

@inproceedings{2156, author = {Ralf Knackstedt and Martin Pellengahr}, title = {Plädoyer für die Entwicklung perspektivenspezifischer Problemlösungskomponenten zur Unterstützung der Prozessverbesserung }, year = {2007}, editor = {Oberweis, A.; Weinhardt, C.; Gimpel, H.; Koschmider, A.; Pankratius, V.; Schnizler, B. }, pages = {731-748}, booktitle = {8. Internationale Tagung Wirtschaftsinformatik}, note = {Karlsruhe}, ISBN = {} }

@inproceedings{1983, author = {Ralf Knackstedt and Armin Stein}, title = {The Application of Taxonomies in the Context of Configurative Reference Modelling}, year = {2007}, editor = {Preisach, C.; Burkhardt, H.; Schmidt-Tieme, L.; Decker, R.}, pages = {373-380}, booktitle = {31st Annual Conference of the Gesellschaft für Klassifikation e.V., March 7-9, 2007}, note = {Albert-Ludwigs-Universität Freiburg}, ISBN = {978-3-540-78239-1} }

@inproceedings{1955, author = {Ralf Knackstedt and Axel Winkelmann and Jörg Becker}, title = {Dynamic Alignment of ERP Systems and their Documentations. An Approach for Documentation Quality Improvement}, year = {2007}, editor = {}, pages = {}, booktitle = {Americas Conference on Information Systems (AMCIS 2007)}, note = {Keystone, CO, USA}, ISBN = {} }

@inproceedings{1956, author = {Ralf Knackstedt and Axel Winkelmann and Robert Braun}, title = {Knowledge Transfer in Information Systems Research. State of the Art and Perspectives for Internet Literature Services}, year = {2007}, editor = {}, pages = {}, booktitle = {13th Americas Conference on Information Systems (AMCIS 2007)}, note = {Keystone, CO, USA}, ISBN = {} }

@article{1907, author = {Jörg Becker and Patrick Delfmann and Ralf Knackstedt}, title = {Konfigurierbare Handelsinformationssysteme. Referenzmodelle als Beitrag zur Sicherung des Softwarestandorts Deutschland?}, year = {2007}, pages = {17-27}, volume = {49}, number = {Sonderheft zu Ehren von Prof. Dr. Dr. h.c. mult. Peter Mertens}, journal = {Wirtschaftsinformatik} }

@article{1920, author = {Jörg Becker and Christian Janiesch and Ralf Knackstedt and Tobias Rieke}, title = {Facilitating Change Management with Configurative Reference Modelling}, year = {2007}, pages = {81-99}, volume = {2}, number = {1}, journal = {International Journal for Information Systems and Change Management} }

@article{2152, author = {Karsten Klose and Ralf Knackstedt}, title = {Serviceidentifikation für die Produktionsplanung eines mittelständischen Auftragsfertigers }, year = {2007}, pages = {47-56}, volume = {44}, number = {253}, journal = {HMD} }

@techreport{1975, author = {Axel Winkelmann and Ralf Knackstedt and Oliver Vering}, title = {Anpassung und Entwicklung von Warenwirtschaftssystemen - eine explorative Untersuchung}, year = {2007}, editor = {J. Becker}, series = {Handelsstudien}, ISSN = {} }

@misc{2157, author = {Axel Winkelmann and Ralf Knackstedt and Oliver Vering}, title = {Anpassung und Entwicklung von Warenwirtschaftssystemen – eine explorative Untersuchung}, year = {2007}, howpublished = {http://udoo.uni-muenster.de/downloads/publications/1975.pdf} }

@misc{1916, author = {Axel Winkelmann and Ralf Knackstedt and Oliver Vering}, title = {Werkzeuge zur Wertschöpfung. Lebensmittel Zeitung 59 (2007) 10, S. 52}, edition = {}, address = {Frankfurt / Main}, year = {2007}, booktitle = {}, editor = {}, pages = {52}, volume = {59}, number = {10}, booktitle = {}, note = {}, howpublished = {}, series = {}, journal = {Lebensmittel Zeitung}, publisher = {}, ISBN = {}, ISSN = {} }

@inproceedings{1854, author = {Patrick Delfmann and Christian Janiesch and Ralf Knackstedt and Tobias Rieke and Stefan Seidel}, title = {Towards Tool Support for Configurative Reference Modeling - Experiences from a Meta Modeling Teaching Case}, year = {2006}, editor = {Brockmanns, S.; Jung, J.; Sure, Y.}, pages = {61-83}, booktitle = {2nd Workshop on Meta-Modelling and Ontologies (WoMM 2006). Lecture Notes in Informatics}, note = {Karlsruhe, Germany}, ISBN = {978-3-88579-190-4} }

@inproceedings{1828, author = {Ralf Knackstedt and Christian Janiesch and Tobias Rieke}, title = {Configuring Reference Models - An Integrated Approach for Transaction Processing and Decision Support}, year = {2006}, editor = {Manolopoulos, Y.; Filipe, J.; Constantopoulos, P.; Cordeiro, J.}, pages = {135-143}, booktitle = {8th International Conference on Enterprise Information Systems (ICEIS 2006)}, note = {Paphos, Cyprus}, ISBN = {972-8865-43-0} }

@inproceedings{1852, author = {Ralf Knackstedt and Stefan Seidel and Christian Janiesch}, title = {Konfigurative Referenzmodellierung zur Fachkonzeption von Data-Warehouse-Systemen mit dem H2-Toolset}, year = {2006}, editor = {Schelp, J.; Winter, R.; Frank, U.; Rieger, B.; Turowski, K.}, pages = {61-81}, booktitle = {DW2006 - Integration, Informationslogistik und Architektur. Lecture Notes in Informatics}, note = {Friedrichshafen, Germany}, ISBN = {978-88579-184-3} }

@inproceedings{1883, author = {Stefan Seidel and Ralf Knackstedt and Christian Janiesch}, title = {Procedure Model for the Analysis and Design of Reporting Systems - A Case Study in Conceptual Modelling}, year = {2006}, editor = {Spencer, S.; Jenkins, A.}, pages = {}, booktitle = {17th Australasian Conference on Information Systems (ACIS 2006)}, note = {Adelaide, Australia}, ISBN = {978-0-9758417-1-6} }

@article{1822, author = {Ralf Knackstedt and Christian Brelage and Noogie Kaufmann}, title = {Entwicklung rechtssicherer Web-Anwendungen - Strukturierungsansatz, State-of-the-Art und ausgewählte Aspekte der fachkonzeptionellen Modellierung}, year = {2006}, pages = {27-35}, volume = {48}, number = {1}, journal = {Wirtschaftsinformatik} }

@article{1871, author = {Ralf Knackstedt and Axel Winkelmann}, title = {Online-Literaturdatenbanken im Bereich der Wirtschaftsinformatik. Bereitstellung wissenschaftlicher Literatur und Analyse von Interaktionen der Wissensteilung}, year = {2006}, pages = {13}, volume = {48}, number = {1}, journal = {Wirtschaftsinformatik} }

@techreport{1889, author = {Jörg Becker and Christian Janiesch and Ralf Knackstedt and Stephan Kramer and Stefan Seidel}, title = {Konfigurative Referenzmodellierung mit dem H2-Toolset}, year = {2006}, editor = {Becker et al.}, series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik}, ISSN = {1438-3985} }

@phdthesis{2158, author = {Ralf Knackstedt}, title = {Fachkonzeptionelle Referenzmodellierung einer Managementunterstützung mit quantiativen und qualitativen Daten. Methodische Konzepte zur Konstruktion und Anwendung}, address = {Berlin}, year = {2006}, publisher = {}, ISBN = {} }

@inproceedings{2146, author = {Jörg Becker and Thomas Serries and Ralf Knackstedt}, title = {OLAP-Techniken aus Sicht der industriellen Auftragsaabwicklung}, year = {2005}, editor = {Schelp, J.; Winter, R.}, pages = {253 - 275}, booktitle = {Auf dem Weg zur Integration Factory. Proceedings der DW2004 - Data Warehousing und EAI}, note = {Heidelberg}, ISBN = {} }

@inproceedings{1803, author = {Karsten Klose and Ralf Knackstedt and Jörg Becker}, title = {Process Modelling for Service Processes. Modelling methods extensions for specifying and analysing customer integration}, year = {2005}, editor = {Chen, C.-S.; Filipe, J.; Seruca, I.; Cordeiro, J.}, pages = {260-265}, booktitle = {7th International Conference on Enterprise Information Systems (ICEIS 2005)}, note = {Miami, FL, USA}, ISBN = {972-8865-19-8} }

@inproceedings{1802, author = {Ralf Knackstedt and Karsten Klose}, title = {Configurative Reference Model-Based Development of Data Warehouse Systems}, year = {2005}, editor = {Khosrow-Pour, M.}, pages = {32-39}, booktitle = {16th Information Resources Management Association Conference (IRMA 2005)}, note = {San Diego, CA, USA}, ISBN = {1-59140-822-9} }

@inproceedings{1791, author = {Ralf Knackstedt and Karsten Klose and Björn Niehaves and Jörg Becker}, title = {Process Reference Model for Data Warehouse Development - A Consensus-oriented Approach }, year = {2005}, editor = {Chen, C.-S.; Filipe, J.; Seruca, I.; Cordeiro, J.}, pages = {499-505}, booktitle = {7th International Conference on Enterprise Information Systems (ICEIS 2005)}, note = {Miami, FL, USA}, ISBN = {972-8865-19-8} }

@inproceedings{1778, author = {Björn Niehaves and Karsten Klose and Ralf Knackstedt and Jörg Becker}, title = {Epistemological Perspectives on IS-Development - A Consensus-Oriented Approach on Conceptual Modeling}, year = {2005}, editor = {Klaus-Dieter Althoff, Andreas Dengel, Ralph Bergmann, Markus Nick, and Thomas Roth-Berghofer}, pages = {575-578}, booktitle = {WM2005: Professional Knowledge Management Experiences and Visions}, note = {Kaiserlautern, Germany}, ISBN = {ISBN 3-00-016020-5} }

@article{1865, author = {Björn Niehaves and Karsten Klose and Ralf Knackstedt and Jörg Becker}, title = {Epistemological Perspectives on IS-Development - A Consensus-Oriented Approach on Conceptual Modeling}, year = {2005}, pages = {635-646}, volume = {}, number = {3782. Professional Knowledge Management}, journal = {Lecture Notes in Artificial Intelligence} }

@incollection{1667, author = {Jörg Becker and Roland Holten and Ralf Knackstedt and Björn Niehaves}, title = {Epistemologische Positionierung in der Wirtschaftsinformatik am Beispiel einer konsensorientierten Informationsmodellierung}, edition = {}, address = {Wiesbaden}, year = {2004}, booktitle = {Wissenschaftstheorie in Ökonomie und Wirtschaftsinformatik - Theoriebildung und -bewertung, Ontologien, Wissensmanagement}, editor = {Frank, U.}, pages = {335-366}, volume = {}, publisher = {Deutscher Universitäts-Verlag}, ISBN = {} }

@incollection{2144, author = {Jörg Becker and Ralf Knackstedt}, title = {Das Data-Warehouse-Konzept im CRM}, edition = {1}, address = {Wiesbaden}, year = {2004}, booktitle = {IT Systeme im CRM}, editor = {Hippner, Hajo; Wilde, Klaus D.}, pages = {183 - 208}, volume = {}, publisher = {Gabler}, ISBN = {} }

@incollection{1558, author = {Jörg Becker and Björn Niehaves and Ralf Knackstedt}, title = {Bezugsrahmen zur epistemologischen Positionierung der Referenzmodellierung}, edition = {}, address = {Heidelberg}, year = {2004}, booktitle = {Referenzmodellierung. Grundlagen, Techniken und domänenbezogene Anwendung}, editor = {Becker, J.; Delfmann, P.}, pages = {1-18}, volume = {}, publisher = {Physica-Verlag}, ISBN = {} }

@inproceedings{1684, author = {Jörg Becker and Patrick Delfmann and Alexander Dreiling and Ralf Knackstedt and Dominik Kuropka}, title = {Configurative Process Modeling - Outlining an Approach to Increased Business Process Model Usability}, year = {2004}, editor = {Khosrow-Pour, M.}, pages = {615-619}, booktitle = {2004 Information Resources Management Association Conference}, note = {New Orleans}, ISBN = {} }

@article{1530, author = {Jörg Becker and Patrick Delfmann and Ralf Knackstedt}, title = {Adaption fachkonzeptioneller Referenzprozessmodelle}, year = {2004}, pages = {19-22}, volume = {20}, number = {1}, journal = {Industriemanagement} }

@article{1680, author = {Jörg Becker and Patrick Delfmann and Ralf Knackstedt}, title = {Konstruktion von Referenzmodellierungssprachen. Ein Ordnungsrahmen zur Spezifikation von Adaptionsmechanismen für Informationsmodelle}, year = {2004}, pages = {251-264}, volume = {46}, number = {4}, journal = {Wirtschaftsinformatik} }

@article{1533, author = {Jörg Becker and Ralf Knackstedt}, title = {Referenzmodellierung im Data-Warehousing}, year = {2004}, pages = {39-49}, volume = {46}, number = {1}, journal = {Wirtschaftsinformatik} }

@article{2145, author = {Ralf Knackstedt and Beate Dahlke}, title = {Customer Process Management}, year = {2004}, pages = {47 - 54}, volume = {33}, number = {1}, journal = {Das Wirtschaftsstudium} }

@inproceedings{1519, author = {Jörg Becker and Patrick Delfmann and Thorsten Falk and Ralf Knackstedt}, title = {Multiperspektivische Ereignisgesteuerte Prozessketten}, year = {2003}, editor = {Nüttgens, M.; Rump, F. J.}, pages = {45-60}, booktitle = {Geschäftsprozessmanagement mit Ereignisgesteuerten Prozessketten (EPK2003)}, note = {}, ISBN = {} }

@inproceedings{1502, author = {Jörg Becker and Roland Holten and Ralf Knackstedt and Björn Niehaves}, title = {Wissenschaftstheoretische Grundlagen und ihre Rolle für eine konsensorientierte Informationsmodellierung}, year = {2003}, editor = {Frank, U.}, pages = {307-334}, booktitle = {Wissenschaftstheorie in Ökonomie und Wirtschaftsinformatik 2003}, note = {}, ISBN = {} }

@inproceedings{1481, author = {Jörg Becker and Ralf Knackstedt}, title = {Konstruktion und Anwendung fachkonzeptioneller Referenzmodelle im Data Warehousing}, year = {2003}, editor = {Uhr, W.; Esswein, W.; Schoop, E.}, pages = {415 - 434}, booktitle = {Wirtschaftsinformatik 2003. Medien - Märkte - Mobilität}, note = {}, ISBN = {} }

@inproceedings{1483, author = {Jörg Becker and Ralf Knackstedt and Dominik Kuropka and Patrick Delfmann}, title = {Konfiguration fachkonzeptioneller Referenzmodelle}, year = {2003}, editor = {Uhr, W.; Esswein, W.; Schoop, E.}, pages = {901 - 920}, booktitle = {Wirtschaftsinformatik 2003. Medien - Märkte - Mobilität}, note = {Dresden, Germany}, ISBN = {} }

@inproceedings{1630, author = {Jörg Becker and Ralf Knackstedt and Tobias Rieke}, title = {Prozessorientierte Balanced Scorecard als Instrument des IT-Managements}, year = {2003}, editor = {Dittrich, K.; König, W.; Oberweis, A.; Rannenberg, K.; Wahlster, W.}, pages = {273-279}, booktitle = {Informatik 2003. Innovative Informatikanwendungen}, note = {Frankfurt am Main}, ISBN = {3-88579-363-6} }

@inproceedings{1434, author = {Jörg Becker and Ralf Knackstedt and Thomas Serries}, title = {Architectures for Enterprise Information Portals: An Approach to Integrate Data Warehousing and Content Management}, year = {2003}, editor = {Ciborra, C.; Mercurio, R.; De Marco, M.; Martinez, M.; Carignani, A.}, pages = {}, booktitle = {11th European Conference on Information Systems}, note = {}, ISBN = {} }

@inproceedings{1467, author = {Jörg Becker and Ralf Knackstedt and Thomas Serries and Hansjörg Stewering}, title = {Requirements Definition for Enterprise Information Portals}, year = {2003}, editor = {DeGross, J. I.; Ramsower, J.}, pages = {}, booktitle = {Ninth Americas Conference on Information Systems (AMCIS 2003)}, note = {}, ISBN = {} }

@article{1486, author = {Jörg Becker and Ralf Knackstedt and Tobias Rieke}, title = {Aufbau von prozessorientierten, integrierten Scorecard-Systemen}, year = {2003}, pages = {48-56}, volume = {47}, number = {2}, journal = {Zeitschrift für Controlling und Management Sonderheft} }

@techreport{1461, author = {Jörg Becker and Roland Holten and Ralf Knackstedt and Björn Niehaves}, title = {Forschungsmethodische Positionierung in der Wirtschaftsinformatik}, year = {2003}, editor = {Becker, J.; Grob, H. L.; Klein, St.; Kuchen, H.; Müller-Funk, U.; Vossen, G.}, series = {Arbeitsbericht des Instituts für Wirtschaftsinformatik}, ISSN = {} }

@incollection{1683, author = {Jörg Becker and Patrick Delfmann and Ralf Knackstedt}, title = {Eine Modellierungstechnik für die konfigurative Referenzmodellierung}, edition = {}, address = {Münster}, year = {2002}, booktitle = {Referenzmodellierung 2002. Methoden - Modelle - Erfahrungen}, editor = {Becker, J.; Knackstedt, R.}, pages = {35-79}, volume = {}, publisher = {}, ISBN = {} }

@incollection{1308, author = {Jörg Becker and Patrick Delfmann and Ralf Knackstedt and Dominik Kuropka}, title = {Konfigurative Referenzmodellierung}, edition = {}, address = {Heidelberg}, year = {2002}, booktitle = {Wissensmanagement mit Referenzmodellen. Konzepte für die Anwendungssystem- und Organisationsgestaltung}, editor = {Becker, J.; Knackstedt, R.}, pages = {}, volume = {}, publisher = {Physica-Verlag}, ISBN = {3-7908-1514-4} }

@incollection{1257, author = {Jörg Becker and Ralf Knackstedt}, title = {Prozess- und Informationsmanagement für das CRM}, edition = {}, address = {Berlin u. a.}, year = {2002}, booktitle = {Customer Relationship Management im Handel}, editor = {Ahlert, D.; Becker, J.; Knackstedt, R.; Wunderlich, M.}, pages = {131-173}, volume = {}, publisher = {}, ISBN = {} }

@incollection{2143, author = {Ralf Knackstedt and Beate Dahlke}, title = {Prozessmodellierung und Kundenintegration}, edition = {1}, address = {Braunschweig}, year = {2002}, booktitle = {CRM-Systeme mit EAI}, editor = {Meyer, M.}, pages = {89 - 115}, volume = {}, publisher = {Vieweg}, ISBN = {3528057955} }

@incollection{1261, author = {Ralf Knackstedt and Beate Dahlke}, title = {Prozessmodellierung und Kundenintegration}, edition = {}, address = {Braunschweig}, year = {2002}, booktitle = {CRM-Systeme mit EAI. Konzeption, Implementierung und Evaluation}, editor = {Meyer, M.}, pages = {89-116}, volume = {}, publisher = {Vieweg}, ISBN = {} }

@inproceedings{1315, author = {Jörg Becker and Ralf Knackstedt and Thomas Serries}, title = {Informationsportale für das Management: Integration von Data-Warehouse- und Content-Management-Systemen}, year = {2002}, editor = {}, pages = {241-261}, booktitle = {Data Warehousing 2002}, note = {}, ISBN = {} }

@article{1397, author = {Jörg Becker and Lars Algermissen and Patrick Delfmann and Ralf Knackstedt}, title = {Referenzmodellierung}, year = {2002}, pages = {1294-1298}, volume = {30}, number = {11}, journal = {Das Wirtschaftsstudium} }

@book{1256, editor = {Dieter Ahlert and Jörg Becker and Ralf Knackstedt and Maren Wunderlich}, title = {Customer Relationship Management im Handel}, edition = {}, address = {Berlin u. a.}, year = {2002}, volume = {}, publisher = {Springer-Verlag}, ISBN = {} }

@book{1620, editor = {Jörg Becker and Ralf Knackstedt}, title = {Referenzmodellierung 2002. Methoden - Modelle - Erfahrungen}, edition = {}, address = {}, year = {2002}, volume = {}, publisher = {Arbeitsberichte des Institutes für Wirtschaftsinformatik Nr. 90}, ISBN = {} }

@book{1576, editor = {Jörg Becker and Ralf Knackstedt}, title = {Referenzmodellierung 2002. Methoden - Modelle - Erfahrungen}, edition = {}, address = {Münster}, year = {2002}, volume = {}, publisher = {Arbeitsberichte des Institutes für Wirtschaftsinformatik}, ISBN = {} }

@book{1307, editor = {Jörg Becker and Ralf Knackstedt}, title = {Wissensmanagement mit Referenzmodellen}, edition = {}, address = {Heidelberg}, year = {2002}, volume = {}, publisher = {Physica-Verlag}, ISBN = {3-7908-1514-4} }

@incollection{866, author = {Roland Holten and Ralf Knackstedt and Jörg Becker}, title = {Betriebswirtschaftliche Herausforderungen durch Data-Warehouse-Technologien}, edition = {}, address = {Berlin et al.}, year = {2001}, booktitle = {Data Warehouse Managementhandbuch. Konzepte, Software, Erfahrungen}, editor = {Schütte, R.; Rotthowe, T.; Holten, R.}, pages = {41-64}, volume = {}, publisher = {Springer-Verlag}, ISBN = {3-540-67561-2} }

@inproceedings{1677, author = {Dieter Ahlert and Jörg Becker and Peter Kenning and Ralf Knackstedt}, title = {Die digitale Brücke: Hersteller - Händler - Kunden}, year = {2001}, editor = {Ahlert, D.; Becker, J.; Kenning, P.; Knackstedt, R.}, pages = {}, booktitle = {5. Fachtagung Handelsinformationssysteme}, note = {Münster}, ISBN = {} }

@inproceedings{1079, author = {Jörg Becker and Ralf Knackstedt and Dominik Kuropka and Patrick Delfmann}, title = {Subjektivitätsmanagement für die Referenzmodellierung: Vorgehensmodell und Werkzeugkonzept}, year = {2001}, editor = {}, pages = {}, booktitle = {KnowTech 2001}, note = {Dresden}, ISBN = {} }

@inproceedings{1259, author = {Michael Böhnlein and Roland Holten and Ralf Knackstedt and A Ulbrich-vom Ende}, title = {Identifikation und Anwendung semantischer Modellbausteine für Managementsichten}, year = {2001}, editor = {Jablonski, St.; Kirn, S. u. a.}, pages = {75 - 96}, booktitle = {Verteilte Informationssysteme auf der Grundlage von Objekten, Komponenten und Agenten. Verbundtagung VertIS 2001}, note = {Bamberg}, ISBN = {} }

@inproceedings{2140, author = {Michael Böhnlein and Roland Holten and Ralf Knackstedt and Achim Ulbrich-vom-Ende}, title = {Identifikation und Anwendung semantischer Modellbausteine für Managementsichten}, year = {2001}, editor = {Jablonski, Stefan; Kirn, Stefan; Plaha, Markus; Sinz, Elmar}, pages = {75 - 96}, booktitle = {Verteilte Informationssysteme auf der Grundlage von Objekten, Komponenten und Agenten}, note = {Bamberg}, ISBN = {} }

@inproceedings{2141, author = {Ralf Knackstedt}, title = {Konfigurative Referenzmodelle als operative Instrumente des Wissensmanagements bei der Data-Warehouse-Entwicklung}, year = {2001}, editor = {Schnurr, H.-P.; Staab, R.; Studer, R.; Stumme, G.; Sure, Y.}, pages = {113 - 128}, booktitle = {Professionelles Wissensmanagement. Erfahrungen und Visionen}, note = {Aachen}, ISBN = {} }

@inproceedings{1678, author = {Ralf Knackstedt and Beate Dahlke}, title = {Kundenintegration als Perspektive der Prozessmodellierung}, year = {2001}, editor = {Bauknecht, K.; Brauer, W.; Mück, T.}, pages = {418-428}, booktitle = {Informatik 2001. Wirtschaft und Wissenschaft in der Network Economy - Visionen und Wirklichkeit}, note = {Wien}, ISBN = {3-85403-157-2} }

@inproceedings{2142, author = {Ralf Knackstedt and Beate Dahlke}, title = {Kundenintegration als Perspektive der Prozessmodellierung}, year = {2001}, editor = {Bauknecht, K.; Brauer, W.; Mück, T. A.}, pages = {418 - 428}, booktitle = {Informatik 2001. Wirtschaft und Wissenschaft in der Network Economy}, note = {Wien}, ISBN = {} }

@techreport{1082, author = {Jörg Becker and Ralf Knackstedt and Roland Holten and Holger Hansmann and Stefan Neumann}, title = {Konstruktion von Methodiken}, year = {2001}, editor = {Becker, J.; Grob, H. L.; Klein, St.; Kuchen, H.; Müller-Funk, U.; Vossen, G.}, series = {Arbeitsbericht des Instituts für Wirtschaftsinformatik}, ISSN = {} }

@techreport{1108, author = {Jörg Becker and Ralf Knackstedt and Thomas Serries}, title = {Gestaltung von Führungsinformationssystemen mittels Informationsportalen: Ansätze zur Integration von Data-Warehouse und Content-Management-Systemen}, year = {2001}, editor = {Becker, J.; Grob, H. L.; Klein, St.; Kuchen, H.; Müller-Funk, U.; Vossen, G.}, series = {Arbeitsbericht des Instituts für Wirtschaftsinformatik}, ISSN = {} }

@incollection{859, author = {Ralf Knackstedt}, title = {Fachliche Konzeption von Führungsinformationssystemen}, edition = {}, address = {Münster}, year = {2000}, booktitle = {Perspektive Wirtschaftswissenschaften. Tag des Wissenschaftlichen Nachwuchses Münster 1999}, editor = {Blank, J.; Homölle, S.}, pages = {25-29}, volume = {}, publisher = {Lit Verlag}, ISBN = {3-8258-5208-3} }

@inproceedings{854, author = {Jörg Becker and Roland Holten and Ralf Knackstedt and Reinhard Schütte}, title = {Referenz-Informationsmodellierung}, year = {2000}, editor = {Bodendorf, F.; Grauer, M.}, pages = {86-109}, booktitle = {Verbundtagung Wirtschaftsinformatik 2000}, note = {}, ISBN = {3-8265-7998-4} }

@book{860, editor = {Dieter Ahlert and Jörg Becker and Peter Kenning and Ralf Knackstedt}, title = {E-Commerce: Eine neue Flanke im Wettbewerb?}, edition = {}, address = {Münster}, year = {2000}, volume = {}, publisher = {}, ISBN = {} }

@incollection{864, author = {Roland Holten and Ralf Knackstedt}, title = {Fachkonzeptuelle Modellierung von Führungsinformationssystemen am Beispiel eines filialisierenden Einzelhandelsunternehmens}, edition = {}, address = {}, year = {1999}, booktitle = {Modellierung betrieblicher Informationssysteme. Proceedings der MobIS-Fachtagung 1999, Bamberg.}, editor = {Sinz, E. J.}, pages = {}, volume = {}, publisher = {}, ISBN = {} }

@article{865, author = {Ralf Knackstedt}, title = {Elektronik unterstützt Entscheidungen in Unternehmen}, year = {1999}, pages = {43-45}, volume = {8}, number = {2}, journal = {Forschungsjournal der Westfälischen Wilhelms-Universität Münster} }

@techreport{585, author = {Roland Holten and Ralf Knackstedt}, title = {Fachkonzeption von Führungsinformationssystemen}, year = {1999}, editor = {Becker, J.; Grob, H. L.; Klein, S.; Kuchen, H.; Müller-Funk, U.; Vossen, G.}, series = {Arbeitsbericht des Instituts für Wirtschaftsinformatik}, ISSN = {} }

@techreport{582, author = {Roland Holten and Ralf Knackstedt}, title = {Führungsinformationssysteme - Historische Entwicklung und Konzeption}, year = {1997}, editor = {Becker, J.; Grob, H. L.; Klein, St.; Kuchen, H.; Müller-Funk, U.; Vossen, G.}, series = {Arbeitsbericht des Instituts für Wirtschaftsinformatik}, ISSN = {} }